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Central email gateway, check email status - Authentication failures

MasTer-OogWay

Hi,

Is there a way to view the details of the email that has Authentication failures?

eg., sender and recipient? 

Can't find any details in the Message Summary or  Message History

TIA

Oogway



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[edited by: Raphael Alganes at 7:12 AM (GMT -7) on 26 May 2023]
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  • 0

    Authentication Failures are likely emails, which gets dropped by the entire MTA of Central. As Central is a cloud based MTA with a lot of emails per seconds, it is crucial to drop a email as fast as possible, if a drop is needed. So, central will drop this email in the SMTP transmission as fast as possible. 

    Just an SMTP example: https://en.wikipedia.org/wiki/Simple_Mail_Transfer_Protocol#SMTP_transport_example

    Most likely we securely can drop those senders based on different Sophos labs requirements and should not see false positives. 

    Your question about the message summary seems to be related to missing emails? Or just curiosity? 

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  • 0 in reply to LuCar Toni

    BTW, how about on SPAMs? is there a way to check it..it might be false positives.

    Regards,

  • 0 in reply to MasTer-OogWay

    Spam and other checks (DKIM etc.) will be placed in your digest and your message history. 

    It is amazing, how much Central can drop because of easy checks. Because i saw customers getting 70-80% of their email "unwilling". And all those emails gets dropped without even reaching the user/admin digest. Hence he does not have to deal with them at all. Only false-positive emails like "You activate DKIM, but your sender failed the check", can be released by the admin. But those 70-80%(do not nail me down on those numbers), are completely untrusted email server. 

    __________________________________________________________________________________________________________________

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  • 0 in reply to MasTer-OogWay

    Spam and other checks (DKIM etc.) will be placed in your digest and your message history. 

    It is amazing, how much Central can drop because of easy checks. Because i saw customers getting 70-80% of their email "unwilling". And all those emails gets dropped without even reaching the user/admin digest. Hence he does not have to deal with them at all. Only false-positive emails like "You activate DKIM, but your sender failed the check", can be released by the admin. But those 70-80%(do not nail me down on those numbers), are completely untrusted email server. 

    __________________________________________________________________________________________________________________

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