Security Heartbeat blocked PC after format

Hello Everyone

One of our clients that has Sophos Endpoint and XG Firewall had this issue.

The computer with Sophos Endpoint got a virus and they formatted it, now that the computer is brand new the firewall does not let it get to the internet because heartbeat says it is infected.

Can you please help?

Security Heartbeat and Firewall
[edited by: Nikolaos Zisis at 2:43 PM (GMT -7) on 14 Mar 2024]