Sophos Endpoint Web whatsapp blocked


Endpoint is blocking Web. WhatsApp on a single user although all users seem to be running it fine and I have added an exception of web.whatsApp in chats categories and called it in Policies settings. Web WhatsApp page loads correctly but after QR scan it gets stuck at Loading your chats. Getting below error:

On Central:' blocked due to category 'Chat'

On Endpoint:

Access to location was blocked for user ASAPAKISTAN\kauser.waseem



Edited TAGs
[edited by: Gladys at 7:01 AM (GMT -7) on 16 May 2023]