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Scheduled Update - Not working

BerndFeist

Hi Sophosians,

this morning I was suprised that central now offers scheduled updating.

I decided to try this immeadetly and the surprise quickly turned into frustration.

2 1/2 hours after the scheduled time the update is still pending.

What could be the reason for this? How can this be troubleshooted?

When looking onto the firewall I still see the old firmware versions in the two slots. Check for new firmware doesn't show the latest MR-1 release and one can see that it is also not downloaded to the firewall.

However the new firmware showed up in Central (Sceenshot from another firewall)

Another Sophos disappointment - truly sad :-(

  • 0 in reply to LuCar Toni

    Great. No need and no time to raise support case.
    We will wait until this is working.

    Please write into this thread when it is resolved. Thanks.

  • 0 in reply to LuCar Toni

    Did you change anything? I did an unscheduled (!) update around 15:29 (MESZ) today and this worked.

    No sure whether this is because of "immediate" instead of scheduled or whether Sophos fixed this.

    I guess it is the "immediate" as the error is in the log until the immediate update happened (Time in log is UTC). 

    XG135w_XN03_SFOS 19.0.1 MR-1-Build365# fgrep "Failed Command: /scripts" csc.log
    | tail
    ERROR Aug 31 13:17:09Z [u2d_fw_i_job_CM:11265]: log_exec: Failed Command: /scripts/u2d/u2d_is_fw_downloaded.sh HW-19.0.1_MR-1.SF300-365.sig
    ERROR Aug 31 13:18:09Z [u2d_fw_i_job_CM:11715]: log_exec: Failed Command: /scripts/u2d/u2d_is_fw_downloaded.sh HW-19.0.1_MR-1.SF300-365.sig
    ERROR Aug 31 13:19:09Z [u2d_fw_i_job_CM:12151]: log_exec: Failed Command: /scripts/u2d/u2d_is_fw_downloaded.sh HW-19.0.1_MR-1.SF300-365.sig
    ERROR Aug 31 13:20:09Z [u2d_fw_i_job_CM:12627]: log_exec: Failed Command: /scripts/u2d/u2d_is_fw_downloaded.sh HW-19.0.1_MR-1.SF300-365.sig
    ERROR Aug 31 13:21:09Z [u2d_fw_i_job_CM:13063]: log_exec: Failed Command: /scripts/u2d/u2d_is_fw_downloaded.sh HW-19.0.1_MR-1.SF300-365.sig
    ERROR Aug 31 13:22:09Z [u2d_fw_i_job_CM:13497]: log_exec: Failed Command: /scripts/u2d/u2d_is_fw_downloaded.sh HW-19.0.1_MR-1.SF300-365.sig
    ERROR Aug 31 13:23:09Z [u2d_fw_i_job_CM:13937]: log_exec: Failed Command: /scripts/u2d/u2d_is_fw_downloaded.sh HW-19.0.1_MR-1.SF300-365.sig
    ERROR Aug 31 13:24:09Z [u2d_fw_i_job_CM:14388]: log_exec: Failed Command: /scripts/u2d/u2d_is_fw_downloaded.sh HW-19.0.1_MR-1.SF300-365.sig
    ERROR Aug 31 13:31:29Z [u2d_pt_installer:11524]: log_exec: Failed Command: /scripts/u2d/u2d_pt_dload_checker.sh
    ERROR Aug 31 13:31:54Z [czt_start:14471]: log_exec: Failed Command: /scripts/wwan/czt.sh

    Maybe this helps to find the issue with the scheduled (?) update ...

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