we have a couple of devices which already have the ednpoint protection installed, but are shown under the topic not administrated devices.
I already tried the following workaround: https://support.sophos.com/support/s/article/KB-000036125?language=en_US#Windows_10
Problem is, that when I select the command prompt there is no admin account to select. I double checked that there is a local admin account which was also logged on to this computer.
Does anyone had the same problem or maybe a solution other than reinstall the devices?
Thanks in advance.