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I have a Sophos UTM 9 System with several Social Network filters and group of sectors.
User is connected to a wired network, and uses the social network Whatsapp WEB ... I have a problem sending media via the WEB, by cell phone he normally sends the media, but via Whatsapp WEB he keeps loading but does not send ... I adopted a free access policy where there is no restriction and it worked normally but I cannot leave this policy to users because if I have no problems on the Network. I've already analyzed the filter in every possible way and I can't find where the Whatsapp Web block is ... I look forward to returning,
you need to open these ports, first define them as a "service definition", then build a group and the use that in a firewall rule:
Hope this helps!
In reply to jprusch:
I've tested these methods and it still didn't work ...
In reply to Vinicius Ribeiro1:
Please have a look at your settings, you did not copy correctly.
Some services have tcp, some have udp, some should be both tcp/udp.
Your firewall rule doesn't make any sense to me, you need to define an internal network, best use the interface(network) entry of your LAN interface.
The target of this rule should be "Internet IPv4" and nothing else.
Please try again. Tip: Better define a second rule than packing to many things into one rule.
In reply to Janicki Jonasian:
Corrects what you indicated but has not yet solved the problem ...I'm almost asking for support from Sophos itself,Does anyone have any ideas
Help me Please!!
tcp/udp Port 50318 is still missing...
Just to be sure: the group definition is ok? The Firewall rule is activated ?
Do you see any drops in "Live Log"?
Ahemm, another question: the "normal" Ports are opened to the Internet?
I mean, is HTTP Port 80 and HTTPS Port 443 allowed, too?
I will give a short list here instead of screenshots:
TCP: 80, 443, 4244, 5222, 5223, 5228, 5242 TCP/UDP: 59234, 50318 UDP: 3478, 45395
I did not understand,
It is activated ...
The setting on the firewall as I see it is ok ...
No rejection appears in the live log, no blocked logo appears ... it only blocks at the station and nothing appears in the log
Check and all ports are added and still do not work :(
Can you help me?
Can you open the remote connection to look at the server?
send me msg whatsapp? 55 16 991836751
did you have a look here: https://community.sophos.com/products/unified-threat-management/f/network-protection-firewall-nat-qos-ips/42170/whatsapp-calls-blocked
the problem occurs at a user's smartphone, right?
Is the Wifi this smartphone is connected to on the same LAN segment, where your interface "INTERNAL" is connected to?
If not, then none of our rules would apply to that device.