Unable to import definitions

While trying to import definitions from my UTM9 devices I receive the following error:

malformed UTF-8 character in JSON string, at character offset 91455 (before "\x{32805a6e}wahl in ...") at /wfe/acc/modules/acc_misc.pm line 2098.

unfortunately I have no idea how to troubleshoot this issue. The logfiles of the SUM is not giving any valuable information. I reckon a German special character in one of the UTM devices configuration, but I have no idea how to search for the same over all devices.

Anybody had the same issue before? Any idea how to solve the problem?



  • Hallo Stev and welcome to the UTM Community!

    This error was reported in only a single thread here started over two years ago.  What does Sophos Support say about this?

    Cheers - Bob

  • In reply to BAlfson:

    Hello Bob,


    thank your for replying. So far, I was not in contact with Sophos Support. Do you have a link to the old post you mentioned? I couldn't find the same.


    Thanks Stev

  • In reply to Stev Hempe:

    Google site:community.sophos.com/products/unified-threat-management/f "malformed UTF-8 character in JSON string"

    Cheers - Bob