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RED15 SYSSTATE unstable peer using stabilization timeout 30

We have 10 RED15 on an SG310 HA Cluster.

2 of them are connected over an Versatel static IP Internet Connection the other 8 over Telecom and Deutsche Glasfaser.

Since yesterday morning the 2 RED15s on the Versatel internte connection are making problems, see the attached log output.

Versatel support said that there is no problem with the internet connection, but all other REDs are working without problems.

The 2 REDs on the Versatel line are reconnecting every Minute or two and no one can work behind them.

What is wrong?

What can i do to repair it?

 

2017:10:24-09:00:44 sophos-internet-1 red_server[24184]: XXX: command 'SYSSTATE unstable peer using stabilization timeout 30'
2017:10:24-09:00:44 sophos-internet-1 red_server[24184]: XXX: command 'CON_CLOSE reason=no_peer'
2017:10:24-09:00:48 sophos-internet-1 red_server[25780]: SELF: New connection from xxx.xxx.xxx.xxx with ID XXX(cipher AES256-GCM-SHA384), rev1
2017:10:24-09:00:48 sophos-internet-1 red_server[25780]: XXX: already connected, releasing old connection.
2017:10:24-09:00:48 sophos-internet-1 red_server[24184]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="XXX" forced="1"
2017:10:24-09:00:48 sophos-internet-1 red_server[24184]: XXX is disconnected.
2017:10:24-09:00:49 sophos-internet-1 red_server[25780]: XXX: connected OK, pushing config
2017:10:24-09:00:53 sophos-internet-1 red_server[25780]: XXX: command 'UMTS_STATUS value=OK'
2017:10:24-09:00:54 sophos-internet-1 red_server[25780]: XXX: command 'PING 0 uplink=WAN'
2017:10:24-09:00:54 sophos-internet-1 red_server[25780]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="XXX" forced="0"
2017:10:24-09:00:54 sophos-internet-1 red_server[25780]: XXX: PING remote_tx=0 local_rx=0 diff=0
2017:10:24-09:00:54 sophos-internet-1 red_server[25780]: XXX: PONG local_tx=0
2017:10:24-09:01:08 sophos-internet-1 red_server[25780]: XXX: command 'PING 0 uplink=WAN'
2017:10:24-09:01:08 sophos-internet-1 red_server[25780]: XXX: PING remote_tx=0 local_rx=0 diff=0
2017:10:24-09:01:08 sophos-internet-1 red_server[25780]: XXX: PONG local_tx=0
2017:10:24-09:01:23 sophos-internet-1 red_server[25780]: XXX: command 'PING 0 uplink=WAN'
2017:10:24-09:01:23 sophos-internet-1 red_server[25780]: XXX: PING remote_tx=0 local_rx=0 diff=0
2017:10:24-09:01:23 sophos-internet-1 red_server[25780]: XXX: PONG local_tx=0
2017:10:24-09:01:24 sophos-internet-1 red_server[25780]: XXX: command 'SYSSTATE unstable peer using stabilization timeout 30'
2017:10:24-09:01:24 sophos-internet-1 red_server[25780]: XXX: command 'CON_CLOSE reason=no_peer'
2017:10:24-09:01:28 sophos-internet-1 red_server[26938]: SELF: New connection from xxx.xxx.xxx.xxx with ID XXX(cipher AES256-GCM-SHA384), rev1
2017:10:24-09:01:28 sophos-internet-1 red_server[26938]: XXX: already connected, releasing old connection.
2017:10:24-09:01:28 sophos-internet-1 red_server[25780]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="XXX" forced="1"
2017:10:24-09:01:28 sophos-internet-1 red_server[25780]: XXX is disconnected.
2017:10:24-09:01:29 sophos-internet-1 red_server[26938]: XXX: connected OK, pushing config
2017:10:24-09:01:34 sophos-internet-1 red_server[26938]: XXX: command 'UMTS_STATUS value=OK'
2017:10:24-09:01:34 sophos-internet-1 red_server[26938]: XXX: command 'PING 0 uplink=WAN'
2017:10:24-09:01:34 sophos-internet-1 red_server[26938]: id="4201" severity="info" sys="System" sub="RED" name="RED Tunnel Up" red_id="XXX" forced="0"
2017:10:24-09:01:34 sophos-internet-1 red_server[26938]: XXX: PING remote_tx=0 local_rx=0 diff=0
2017:10:24-09:01:34 sophos-internet-1 red_server[26938]: XXX: PONG local_tx=0


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  • Bjorn, I would send the first two lines to Versatel and ask them to fix their problem.

    2017:10:24-09:00:44 sophos-internet-1 red_server[24184]: XXX: command 'SYSSTATE unstable peer using stabilization timeout 30'
    2017:10:24-09:00:44 sophos-internet-1 red_server[24184]: XXX: command 'CON_CLOSE reason=no_peer'

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Bjorn, I would send the first two lines to Versatel and ask them to fix their problem.

    2017:10:24-09:00:44 sophos-internet-1 red_server[24184]: XXX: command 'SYSSTATE unstable peer using stabilization timeout 30'
    2017:10:24-09:00:44 sophos-internet-1 red_server[24184]: XXX: command 'CON_CLOSE reason=no_peer'

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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