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RED 50 lock in Booting

  

 

anyone resolved this problem or experienced it?

help and share, please!



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  • Hai Ifan Subekti and welcome to the UTM Community!

    It looks like only the power LED is on, so if disconnecting from power for 10 minutes and then plugging it back in doesn't work, you may need to replace the unit.  If the 1-year warranty has expired, talk to your reseller about getting an SG 115 with a Network Protection subscription instead of a new RED.  That should be less expensive than a RED 50 with warranty extensions and it gives you more flexibility in handling that site's traffic.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hai Ifan Subekti and welcome to the UTM Community!

    It looks like only the power LED is on, so if disconnecting from power for 10 minutes and then plugging it back in doesn't work, you may need to replace the unit.  If the 1-year warranty has expired, talk to your reseller about getting an SG 115 with a Network Protection subscription instead of a new RED.  That should be less expensive than a RED 50 with warranty extensions and it gives you more flexibility in handling that site's traffic.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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