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Web Proxy

Hi,

on my UTM 9.505-4 i have the following lines all over the web-protection log:

httpproxy[4888]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="read_request_headers" file="request.c" line="1586" message="Read error on the http handler 137 (Input/output error)"

we use the Web-Protection as parent Proxy four our internal squid-cache. the web-protection has no Cache, no blocked-sites, no authentication, no request-logging and works in non-transparent mode. its basically only for AV scanning on http and https. all the Caching, site-blocking and authentication happens on the squid Proxy.

the log-entries on the UTM are accompanied with the following log-lines in squid Proxy:

kid1| TCP connection to (Sophos-utm-ip)/8080 failed
kid1| TCP connection to (Sophos-utm-ip)/8080 failed
kid1| TCP connection to (Sophos-utm-ip)/8080 failed
kid1| TCP connection to (Sophos-utm-ip)/8080 failed
kid1| Detected DEAD Parent: (Sophos-utm-ip)
kid1| TCP connection to (Sophos-utm-ip)/8080 failed
kid1| TCP connection to (Sophos-utm-ip)/8080 failed
kid1| Detected REVIVED Parent: (Sophos-utm-ip)

everytime this happens, users experience great delays in web-Surfing. sites not responding and so on...it just happens for a few seconds before everything goes back to normal.

if we let squid handle all the Surfing without UTM as parent proxy the Problem is gone. so it's def an UTM issue.

squid config line for parent proxy:

cache_peer (Sophos-utm-ip) parent 8080 0 no-query no-digest default
never_direct allow all

any ideas?

best regards, daniel



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Parents
  • Hello,

    We have exactly the same problem with Sophos UTM 9.700-5 running on SG210. All our internal users are using our internal proxy server (Squid), internal proxy is using Sophos UTM as parent proxy.  Users are unhappy, they are experiencing delays.. In squid logs we see messages like:

    2019/11/25 12:59:47 kid1| TCP connection to UTM_IP:PORT failed

    2019/11/25 12:59:17 kid1| Detected DEAD Parent: UTM_IP
    2019/11/25 12:59:17 kid1| Detected REVIVED Parent: UTM_IP

    Any ideas why are we experiencing those failed TCP connections and delays while browsing. Any settings to tune (sessions limit or ..?)..

    This is not a network issue.

    Thank you in advance.

Reply
  • Hello,

    We have exactly the same problem with Sophos UTM 9.700-5 running on SG210. All our internal users are using our internal proxy server (Squid), internal proxy is using Sophos UTM as parent proxy.  Users are unhappy, they are experiencing delays.. In squid logs we see messages like:

    2019/11/25 12:59:47 kid1| TCP connection to UTM_IP:PORT failed

    2019/11/25 12:59:17 kid1| Detected DEAD Parent: UTM_IP
    2019/11/25 12:59:17 kid1| Detected REVIVED Parent: UTM_IP

    Any ideas why are we experiencing those failed TCP connections and delays while browsing. Any settings to tune (sessions limit or ..?)..

    This is not a network issue.

    Thank you in advance.

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