Ring Doorbell and Sophos UTM

Question

Hello All, new to the forum, hello! 
 I have been killing myself trying to get my Ring Doorbell working with my UTM 9 FW. I have setup all the FW rules allowing these ports; 
 TCP 80 
 TCP 443 
 TCP & UDP 15063 
 UDP range between 16500-32768 
 UDP 51504/51506 
 For the doorbell, and ports; 
 TCP 7078 
 TCP 9078 
 For the app. 
 I am able to receive notification of someone ringing the doorbell or if someone approaches, but when I try to connect to LiveView it fails when opening a stream! I can go and look at the video after the fact, but not live. 
 My setup is as fallows; 
 Modem -> Sophos UTM -> Eeros Mesh Wifi -> Switch 
 So the Ring is connected via the eeros Wifi. Which is set in Bridge mode. 
 
 Any ideas? Thank you in advance.

Joseph Madi · Accepted Answer

Thank you for your reply. And for the link, great stuff. I finally found the issue. I was creating NO NAT rules for the ports I needed opened originating from the source, I disabled those and creating packet rules using the same ports and it started streaming with no issues. 
 
 Thank you again, 
 
 Joe

GillesEthier · Answer

Hi, 
 First of all, love the XG firewall and the ability to have a free license for my home! 
 
 I'm having the same problem on my sophos XG firewall (latest firmware - 16.05 mr2). I have two cameras setup with the following configuration: 
 
 Camera 1 - Repeater - wireless router with DHCP from XG firewall - Internet 
 Camera2 - dlink wireless router (with DHCP) - XG firewall - internet 
 
 I'm able to receive motion and ring notifications, but not able to live stream nor even watch a video that was saved during a historical motion detection event. 
 
 I've setup the repeater, dlink wireless router, and camera 1 and camera 2 MAC address as one use (called Ring_Nodes). I've then setup a top firewall rule to allow all traffic for this user. Below are two print screens pertaining to my setup. 
 
 I'm still not able to stream any video from my ring doorbell camera, live or historically saved. What Am I doing wrong? 
 
 Thank you

User setup by MAC address:

Firewall rule:

Ports	Traffic Type	Protocol	For Device
15063	SIP	UDP	Ring Doorbell
15064	SIP	UDP	Ring Client (phone, tablet, etc.)
9998	RSS (Ring Socket Service)	TCP	Ring Doorbell
16500:65000	RTP	UDP	Ring Doorbell

Ports	Traffic Type	Protocol	For Device
9999/6970	RSS (Ring Socket Service)	TCP	Ring Doorbell
7076:7077	Ring App	UDP	Ring Client (phone, tablet, etc.)
9078:9079	Ring App	UDP	Ring Client (phone, talbet, etc.)