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SMTP hangs and "Mail Manager" => "SMTP-LOG" tab : "request faild five times in a row"

Hello, I ‘ve an issue concerning smtp mail transport. After a planed downtime of our MS Exchange server, our SOPHOS UTM HA no longer sends emails, either in or out. The Sophos system stayed online intentionally during the downtime of the Exchange to "buffer" emails. I think there were too many emails and Sophos that can’t buffer all because they couldn’t forwarded to the Exchange. The "Mail Manager" seems to hang up, in the "SMTP-LOG" tab of the "Mail Manager" comes after a few minutes, the error message "request faild five times in a row".

UTM 9
HA 2 x SG 310
Firmware version:          9.605-1
Pattern version:              166285
(Second HA Node switched off at the moment)

 



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  • Hallo Oliver and welcome to the UTM Community!

    It's great that your first thread presented a problem I haven't seen here before and then the solution which you found on Thorsten's blog.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hallo Oliver and welcome to the UTM Community!

    It's great that your first thread presented a problem I haven't seen here before and then the solution which you found on Thorsten's blog.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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