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Message delivery incomplete. Please contact your IT

IVS

So, we're getting this for years now from time to time. Sometimes for mail address we have mailed a dozen times forth and back so far.

https://imgur.com/a/mmNmBZq

The only solution to this is adding mentioned mail address in an Exception (Email Protection -> Exceptions -> skip Antispam sections). Today this happened to myself and I'm sick of it.

The expectionlist is growing larger and larger.

Will we see a more propriate message (this century) or even no message, so the mails gets ACTUALLY delivered?



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  • without seeing the corresponding mail log (smtp log) not much can be said. 

    We don't have such problem even with alot of individual (new) email contacts.

    ---

    Sophos UTM 9.3 Certified Engineer

  • in reply to Ben

    > without seeing the corresponding mail log (smtp log) not much can be said.

    Exactly. Thanks for confirming this error message is nonsense. 

    edit: I'm not asking for assistance in this particular case what happened.

  • in reply to IVS

    than i dont understand your post. i assumed you were looking for a solution. My statement was that without the maillog for this mail i can't speculate what happened.

    ---

    Sophos UTM 9.3 Certified Engineer

  • in reply to Ben

    It's in the opening posting:

    >Will we see a more propriate message (this century) or even no message, so the mails gets ACTUALLY delivered?

    I'm asking for properly error messages, instead of generic ones.

  • in reply to IVS

    you can look here:

    Logging & Reporting -> View Log Files -> SMTP Proxy

    and here:

    E-Mail Protection -> Mail Manager -> Open Mail Manager in New Window -> SMTP Log

    ---

    Sophos UTM 9.3 Certified Engineer

  • in reply to Ben

    This won't change anything for the next messages of this type.

    >than i dont understand your post

    That's likely the case. There is no assistance needed from you to specifically solve one (1) issue. This is an informative topic about worthless errors generated by the UTM. If you search this forums people are struggling with this generic mails for 6 years (first time reported in 2012), and there's nothing else you can do than digging up logs for every single time this happens.

    Sorry but that can't be it.

  • in reply to IVS

    than explain better.

     

    This is a user help forum, not an official sophos support forum, i am trying to see where the problem lies, with only your screenshot i cannot speculate much. 

    ---

    Sophos UTM 9.3 Certified Engineer

  • in reply to Ben

    There's no need to explain better if it's you not understanding correctly. The problem is first explained in the opening post. The focus never was about what happened in exactly in this mail. I can't help you understand better, nor is speculating needed. Can't and won't explain a third time now, sorry.

    There's nothing more to add here, if you're not a developer that can influence how things flow within Sophos.

    Ok will contact support (again!).

    Thanks.

  • in reply to IVS

    so open a support case with sophos

    ---

    Sophos UTM 9.3 Certified Engineer

  • in reply to IVS

    You have no need to explain anything about, but you can help other users know about it.
    Convince us if it has to do with UTM otherwise stop posting truncated and non-sense posts

    Question Mark at the and of the post tells us you have a question. Question mark it is Universal in all Languages

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