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ERROR SDDSDownloader::ReportSyncFailure Failed to read remote metadata.

vicegod

Hi folks

Posting here as it falls under UTM 9 - Similar issue

Endpopint is not updating or connecting. It used to work just fine... I have no idea when it stopped working. I dropped the Endpoint onto my daughters new laptop and discovered all my home machines are failing to update. This is just a "normal" you assume to keep working :)

I'm hoping just something I missed in one of the updates?

I'm experiencing similar issues like Uwe, pretty much done the "Tried so Far List" list described by Uwe:

o Endpoint Protection
  - Installed the Package multiple times on the client.
    Each time with a restart in between removal and reinstallation.
o Web-Protection (in transparent mode)
  - Excluded all Sophos Servers (LiveConnect and Update-Servers) from transparency-mode
  - Excluded the Client from transparency-mode
  - Enabled and disabled caching
  - Enabled and disabled the option to force caching of Sophos Endpoint Updates
  - Cleared the cache multiple times
  - (Alway kept default exclusions for "Sophos LiveConnect" and "Sophos Services" enabled)
o Tried to access some Sophos URLs manually:
  - "http://dci.sophosupd.com" reports: "Sophos dci Site" and "Connection Successful"
  - "dci.sophosupd.com/.../" reports: 404

Also I cannot seem to expose and log any traffic to "Sophos" domains with Live Logs for Network or Web traffic - so I have no idea if it is blocked or not

Im on UTM Home

Firmware version:        9.506-2
Pattern version:        135988

My log of frustration!!!

 

2017-11-30T20:22:05.485Z [ 4256] INFO  WinMain =========================
2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain SophosUpdate is starting.
2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain AutoUpdate version      : 5.1.1.1
2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain SophosUpdate version    : 5.1.1.1
2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain Build                   : 100004
2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain =========================
2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Platform ID: WIN_7_X64
2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Platform upgraded:0
2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Subscription: cd2a5386-f08c-42b1-8d98-40240059e361 RECOMMENDED 1
2017-11-30T20:22:05.486Z [ 4256] INFO  Environment::Print Features:
2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain Set process security
2017-11-30T20:22:05.486Z [ 4256] INFO  WinMain Initialise COM.
2017-11-30T20:22:05.487Z [ 4256] INFO  WinMain Load config.
2017-11-30T20:22:05.487Z [ 4256] INFO  `anonymous-namespace'::ReadFileContents Slurping file of size 930 bytes.
2017-11-30T20:22:05.488Z [ 4256] INFO  WinMain Create registry reporter.
2017-11-30T20:22:05.488Z [ 4256] INFO  WinMain Create platform reporter.
2017-11-30T20:22:05.488Z [ 4256] INFO  WinMain Load state.
2017-11-30T20:22:05.488Z [ 4256] INFO  StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2017-11-30T20:22:05.489Z [ 4256] INFO  WinMain Create progress reporter.
2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create language neutral logger.
2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create downloader.
2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create installer.
2017-11-30T20:22:05.503Z [ 4256] INFO  WinMain Create adapter writer.
2017-11-30T20:22:05.504Z [ 4256] INFO  IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
2017-11-30T20:22:05.504Z [ 4256] INFO  WinMain Create completion reporter.
2017-11-30T20:22:05.504Z [ 4256] INFO  WinMain Create update logic.
2017-11-30T20:22:05.504Z [ 6308] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.
2017-11-30T20:22:05.504Z [ 4256] INFO  WinMain Performing update.
2017-11-30T20:22:05.504Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend started
2017-11-30T20:22:05.504Z [ 4256] INFO  UpdateLogic::Update Reporting update start.
2017-11-30T20:22:05.504Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2017-11-30T20:22:05.505Z [ 4256] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2017-11-30T20:22:05.505Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2017-11-30T20:22:05.505Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2017-11-30T20:22:05.523Z [ 4256] INFO  UpdateLogic::SyncAndInstall Syncing products.
2017-11-30T20:22:05.523Z [ 4256] INFO  SDDSDownloader::SyncInternal Adding Sophos Location: dci.sophosupd.com/cloudupdate
2017-11-30T20:22:05.523Z [ 4256] INFO  SDDSDownloader::SyncInternal Adding Sophos Location: dci.sophosupd.net/cloudupdate
2017-11-30T20:22:05.524Z [ 4256] INFO  SDDSDownloader::SyncInternal Username: GB04KIQ4J2
2017-11-30T20:22:05.524Z [ 4256] INFO  SDDSDownloader::SyncInternal No manually configured proxy.
2017-11-30T20:22:05.524Z [ 4256] INFO  WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
2017-11-30T20:22:05.866Z [ 4256] WARN  WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180.
2017-11-30T20:22:15.136Z [ 4256] ERROR SDDSDownloader::ReportSyncFailure Failed to read remote metadata.
2017-11-30T20:22:15.137Z [ 4256] INFO  UpdateLogic::SyncAndInstall Saving state.
2017-11-30T20:22:15.137Z [ 4256] INFO  StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2017-11-30T20:22:15.138Z [ 4256] INFO  UpdateLogic::SyncAndInstall Skipping product install as Sync failed.
2017-11-30T20:22:16.165Z [ 4256] INFO  IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>cd2a5386-f08c-42b1-8d98-40240059e361</Insert><Insert>dci.sophosupd.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com/.../Config>
2017-11-30T20:22:16.165Z [ 4256] INFO  WinMain SophosUpdate has completed with the result 0.
2017-11-30T20:22:16.165Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>SDDSDownloadFailed</ID><StringID>107</StringID><Sender>SophosUpdate</Sender><Insert>cd2a5386-f08c-42b1-8d98-40240059e361</Insert><Insert>dci.sophosupd.com/.../ErrorMessage><ReadableMessage>ERROR:   Download of cd2a5386-f08c-42b1-8d98-40240059e361 failed from server dci.sophosupd.com/.../Config>
2017-11-30T20:22:16.166Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2017-11-30T20:22:17.165Z [ 6308] INFO  IPCSender::ProcessSend IPCSender::ProcessSend exiting
2017-11-30T20:22:17.165Z [ 6308] INFO  `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished.
2017-11-30T20:22:17.166Z [ 4256] INFO  StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml

 

Cheers

Craig



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Parents
  • 0

    I have officially given up on UTM Endpoint Antivirus.

    I have Turned OFF "Endpoint Protection" in UTM and "Sophos Endpoint Security and Control" is out the ####ing door.

    As of 31 Dec 2017 - I do not recommend the installation of the Endpoint Protection AKA "Antivirus" via Home UTM 9.506-2 - seems to be a birds-nest of confusion and not only for me but many many others in the forum.

    Not even sure if the virus Data files have been updating at all and as for protection???

    So after multiple attempts to reinstall from a fresh new installer (Slim "Ver 1.5.1.6" and Full "Ver 1.2.2.20") etc etc etc This is what I get:

    Sophos Anti-Virus 10.3.3.121
    On-access status Enabled
    Detection engine 3.47.3
    Detection data 4.94G
    Virus data date 9/10/2013
    Items detected 5819521
    Detection identities 0
    HIPS rules version 10.2.0
    HIPS configuration version 1.0.5
    Last updated 31/12/2017 11:08:00 a.m.

    Keeps TRYING to get the files from dci.sophosupd.com/cloudupdate which does not exist

    But dci.sophosupd.net/cloudupdate DOES Exist but I cant configure it to use the valid location...

    As does the default setting for the update - d3.sophosupd.com/.../sdds.utm_91_ug2.xml DOES NOT EXIST but d3.sophosupd.net/.../sdds.utm_91_ug2.xml does. ... but changing the settings in the iconn.cfg does nothing.

    ... I'll try Sophos Home AV....

  • 0 in reply to vicegod

    Groan

    Sophos Home AV is "cloud based", so settings etc are done on the frikken website.

    What do I do for "semi-air-gapped" systems?

    Anyone have any idea how to get the Home UTM Endpoint working? I'm on the latest version etc.

    Im confused because some of the Endpoints are version 10 and some are version 11 (as noticed in Forums) and AV Engines are shades of other versioning.

    I dont even know if the Endpoint AV is functional or up to date following a new install...

Reply
  • 0 in reply to vicegod

    Groan

    Sophos Home AV is "cloud based", so settings etc are done on the frikken website.

    What do I do for "semi-air-gapped" systems?

    Anyone have any idea how to get the Home UTM Endpoint working? I'm on the latest version etc.

    Im confused because some of the Endpoints are version 10 and some are version 11 (as noticed in Forums) and AV Engines are shades of other versioning.

    I dont even know if the Endpoint AV is functional or up to date following a new install...

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