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Up2Date 9.210-20 to 9.304-9 not working

Hi people!

I really need some help over here.

I'm trying to update my UTM from 9.210-20 to 9.304-9 but nothing happens.
In the installation progress screen I see this:

Verifying up2date package signature. (nothing happens)

When open the live log I get this message:

014:12:15-15:36:06 SG230 auisys[15956]: Installing up2date package file '/var/up2date//sys/u2d-sys-9.209008-300005.tgz.gpg'
2014:12:15-15:36:06 SG230 auisys[15956]: Verifying up2date package signature
2014:12:15-15:36:08 SG230 auisys[15956]: Unpacking installation instructions
2014:12:15-15:36:09 SG230 auisys[15956]: >=========================================================================
2014:12:15-15:36:09 SG230 auisys[15956]: id="371J" severity="error" sys="system" sub="up2date" name="Fatal: Version conflict: required version: 9.209008 current version: 9.210020" status="failed" action="install" package="sys"
2014:12:15-15:36:09 SG230 auisys[15956]:
2014:12:15-15:36:09 SG230 auisys[15956]: 1. main::alf:75() auisys.pl
2014:12:15-15:36:09 SG230 auisys[15956]: 2. main:[:P]erform_work:1068() auisys.pl
2014:12:15-15:36:09 SG230 auisys[15956]: 3. main::auisys_prepare_and_work:560() auisys.pl
2014:12:15-15:36:09 SG230 auisys[15956]: 4. main::top-level:37() auisys.pl

Somebody? [:S]

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0 BrucekConvergent over 9 years ago

See https://community.sophos.com/products/unified-threat-management/astaroorg/f/82/t/65899

Please don't double post...

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 Stephan Stoke over 9 years ago

Thanks to: Jamie Hope

https://www.sophos.com/support/knowledgebase/121765.aspx

1.Log into the WebAdmin of your UTM and temporarily disable automatic updating
2.Log into the UTM shell of the UTM and escalate your user rights to root
3.Using the following commands remove the redundant packages from these locations. # rm /var/up2date/sys-install/*
# rm /var/up2date/sys/*
# rm /var/up2date/.queue/*

4.Change your location to the /var/up2date/sys location # cd /var/up2date/sys

5.Download the correct update file available from the download server. The example below works for 9.210 to 9.304 # wget http://download.astaro.com/UTM/v9/up2date/u2d-sys-9.210020-304009.tgz.gp

6.Run the installation using the command: # auisys.plx

7.Re-enable automatic updating on the UTM

If your UTM is using High Availability, you may also need to remove these same files from the slave node as well. When remotely accessing an HA cluster you can move to the slave node through the command # ha_utils ssh and when prompted enter the passwords. The same procedure as above can then be used to resolve the updating issues.
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