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Sophos Mobile Security

StefanFahlen

Hello Sophos Accessibility Service is sometimes closed by itself. It happens on a regular basis. And I do not allow downloading from unknown sources, but Sophos Mobile says I'm doing it, and there are other bugs in the app, but it's impossible to reach you and I'll find lots of bugs over the years. And sophos security & antivirus quard don't work at all.



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  • 0 in reply to StefanFahlen

    Hi  

    I would do my best to help you with the issue. Kindly help me with the following:

    1. Which Sophos Product are you using?

    2. What is the product version?

    3. What is the OS on your Mobile device?

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Sophos Mobile Security 8.5.2765 (23)

    Security & Antivirus Guard 8.5.2765

    Nokia 8 Android 8.1.0

    Because of all the bugs in sophos that you do not fix, I used McAfee for years without bugs, and every time you updated the sophos, I downloaded it but the bugs were left. This problem with web filtering turned off started after i got android 8.1.0 and then I had McAfee and it happened several times then I switched back to sophos with the idea that sophos antivirus guard would protect and stop this problem but it does not .

  • 0 in reply to StefanFahlen

    Hi Stefan,

    Thank you, Please allow me to check on this and get back to you.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Now web filtering was closed once more, 5 times in just over one week.

  • 0 in reply to StefanFahlen

    I also have the same problem on Nokia devices as follows

    Nokia 8

    Android 8.1.0 Security Patch 1 August 2018 (latest available update)

    Sophos Mobile Security 8.5.2765 (23)

    Sophos Mobile Control 8.5.3226

    Nokia 5.1

    Android 8.1.0 Security Patch 1 May 2018 (latest available update)

    Sophos Mobile Security 8.5.2765 (23)

    Sophos Mobile Control 8.5.3226

     

    I have no other Android 8.1 devices to test but do have another Nokia 8 that I am expecting to have the same issue.

    I have many Samsung Galaxy Xcover 4's and a couple of J3's on Android 7 that do not have this issue.

  • 0 in reply to steveatkinson

    Hi, I have a Nexus 5x too and it has no problem with sophos and it has the same android version as Nokia 8. I think the error is in Nokia 8. But it's really hard for me to reach them so they look on this, but I have tried to reach them too. But even if the error is in Nokia 8, sophos Antivirus & Security Guard will not work. If you would contact Nokia HMD then they might take this seriously.

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