I am having issues with support.
- Only one reply per day (if you are very lucky, usually to ask for more logs)
- Have to constantly call for updates
- Always getting asked for more logs
- Logs are always more than 30 mb, so can never use the Sophos Portal/SDU, and need to use ftp, you need to request these.(another day waiting)
- Response time is unbearable, service is very bad.
- Been told that the call centre is under staffed and new people are coming.
- People in the non UK call centre , have no idea about Sophos. (just hit acknowledge errors and that will fix it)
- Seems like support are using the "more logs" as stalling tactic.
- shutting down your case, if no response for 3 days (yes we have other projects we are working on) have to re-open the case. sometimes with a new number.
what is your experience, surly it cant be just me, I have 2 cases open at the moment, feeling frustrated with Sophos at the moment, what are your thoughts?
J
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