This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Anyone else experience the Sophos Telephone Support (from UK) taking longer than 20 minutes to get through queue now every-time you call?

I've called support 4 times in the past 7 days week about an issue. The quickest my call was answered was 17 minutes, the longest just lasted 27 minutes and I gave up and put the phone down. The other 3 calls were 22 and 24 minutes before being answered.

Is there some reason why support has suddenly gone very busy or is this just the norm? I don't often have to call support, but, in the past its always been a lot quicker and responsive (5 mins tops).

Particularly annoyed as I've so far got nowhere with the Issue i've raised either.



This thread was automatically locked due to age.
Parents Reply Children
No Data