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Installed SEC 5.4.0 on new server now have license issues.

I installed SEC 5.4 on a new server and everything appeared to be functioning as expected. Unfortunately I noticed that stopped downloading updates. When I checked the Update Manager sources settings I receive the error "Check of update source failed: 'License has expired. Our license is good through 2019.

We still have it installed on the old server and that one is working fine using the same source and Sophos account. Is it possible that Sophos is not letting the new server download the updates because the old server is online?

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0 QC over 6 years ago

Hello Kevin Goforth,

not letting the new server download
veeery unlikely - I'm using two servers with the same license. Did you migrate or perform a fresh install? It's always a good idea to check and re-enter the credentials. Your about to upgrade to 5.5.0?

Christian
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0 Sapper1 over 6 years ago in reply to QC

Fresh Install. Credentials have been double and triple checked on both servers. No plans to upgrade at this time. I should also add that this was done as part of a AD domain migration and the new server is on the new AD domain.
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0 Sapper1 over 6 years ago in reply to Sapper1

At this point it looks like I am just going to perform an uninstall and reinstall on the new server.
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0 WhatHappened over 6 years ago in reply to Sapper1

That's what I had to do. Something broke, wouldn't download, wouldn't accept license creds. Reinstall fixed it.
Was able to preserve the database by using the migration how-tos but make note about the SQL versions. If previous was using SQL 2008 and now using SQL 2012 there will be issues.

[I hit the CTRL key, but I'm still not in control!]
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