DLink wifi cameras are blocked on all browsers. WWW.MYDLINK.COM

I have 3 wifi cameras around my house but Sophos seems to blocking them when I use the website for myDlink.  I contacted DLINK and they inform me SOPHOS is blocking the feed.  I can't configure the settings in SOPHOS to allow www.mydlink.com like a whitelist.  Is there anyway I could get SOPHOS to stop blocking this domain?  I have no issues seeing the stream on other PCs w/o SOPHOS nor my mobile devices.

 

When I use the CONFIGURE option in SOPHOS it is all greyed out. So not sure how else I can configure SOPHOS.  Those are shown in the 2nd and 3rd screenshots.

 

Thanks!

 

 

  • In reply to Paolo Arlotti:

    Hello Paolo Arlotti,

    as far as I know you can't selectively (i.e. per site or IP) disable content/download scanning.
    Is there an entry in the AV and HIPS log that says something has been blocked? And BTW, which Windows version?

    Christian

  • In reply to QC:

    Unfortunately no entries in the log; this problem occurs with both Sophos Cloud and Sophos endpoints.

    My pc is Windows 10 professional ver1903

  • In reply to Paolo Arlotti:

    Hello Paolo Arlotti,

    it seems there is some incompatibility. I think it's necessary to open a ticket with Support.

    Christian

  • In reply to Paolo Arlotti:

    Hi Paolo,

    I believe you'll need to add a website exclusion for the IP of the camera and not mydlink.com.  You can do this by clicking Configure > Authorization > Websites.  I've included a screenshot of where to find this below:

  • In reply to MEric:

    Hello MEric and Paolo,

    unless this has changed website/IP exclusions apply only to blocking of malicious websites, neither to Web Control nor to Content Scanning (that's what Paolo turned off, implicitly with turning off on-access and then explicitly).

    Christian