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Erro while uninstall sophos endpoint

Bruno Novis

Hello.

 

I´ve been trying to remove sophos endpoint in a user computer to reinstall it as it´s not updating on sophos cloud.

When i try to uninstall by removing manually in control painel i go the following error

So i downloaded the sophos endpoint installation on sophos cloud.

 When the installation start i got the 121 error.

Find below the log file.

=== Verbose logging started: 15/09/2017 19:44:49 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Users\tkadmin\AppData\Local\Temp\sophos_bootstrap\setup.exe ===
MSI (c) (D8:C8) [19:44:49:845]: Resetting cached policy values
MSI (c) (D8:C8) [19:44:49:845]: Machine policy value 'Debug' is 0
MSI (c) (D8:C8) [19:44:49:845]: ******* RunEngine:
******* Product: {E82DD0A8-0E5C-4D72-8DDE-41BB0FC06B3E}
******* Action:
******* CommandLine: **********
MSI (c) (D8:C8) [19:44:49:846]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (D8:C8) [19:44:52:844]: Failed to grab execution mutex. System error 258.
MSI (c) (D8:C8) [19:44:52:851]: Cloaking enabled.
MSI (c) (D8:C8) [19:44:52:852]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (D8:C8) [19:44:52:856]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (c) (D8:C8) [19:44:52:857]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (D8:C8) [19:44:52:857]: MainEngineThread is returning 1618
=== Verbose logging stopped: 15/09/2017 19:44:52 ===

MSI (s) (F0:FC) [19:45:43:471]: User policy value 'DisableRollback' is 0
MSI (s) (F0:FC) [19:45:43:471]: Machine policy value 'DisableRollback' is 0
MSI (s) (F0:FC) [19:45:43:471]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F0:FC) [19:45:43:471]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F0:FC) [19:45:43:472]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (F0:FC) [19:45:43:472]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (F0:FC) [19:45:43:472]: Restoring environment variables
MSI (s) (F0:FC) [19:45:43:473]: Destroying RemoteAPI object.
MSI (s) (F0:44) [19:45:43:473]: Custom Action Manager thread ending.



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  • 0

    Hello Bruno Novis,

    error 1618 is: Another installation is already running (in other words, the Windows Installer is busy with other work). Whatever is running could have been the cause of the failed updates as well.

    Christian

  • 0 in reply to QC

    Thanks for your reply QC.

     

    There is a way to kill this update?

    I tried to restart the computer but i got nothing.

  • +1 in reply to Bruno Novis

    Hello Bruno Novis,

    can't say what this update is, apparently it commences again after a reboot. Could be a number of things, including a Windows update.
    If you open the Task Manager →Show processes from all users you'll see usually two msiexec.exe processes, one with obvious activity. If you kill it other installs (e.g. Sophos) will run. To find out what it really is  Process Explorer might help.

    Christian

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