hi all, have a couple of servers that fail to update. i can push out the software just fine, but when i go to right click the shield, and go to update now, nothing happens. nothing appears in the updating log either.
can anyone assist where i can start troubleshooting? i've tried uninstalling and restinstalling, still the same problem.
Phil.
sealyit wrote:
i can confirm those logs do not exist on that server for some reason...
I went back and reviewed the original SDU output again and noticed you have the following logged in the System event log for that server (02)...
event id 26 Microsoft Visual C++ Runtime Library Runtime Error! Program: c:\ProgramData\... R6030 - CRT not initialized
...and Citrix EdgeSight is installed. Hence the following article seems to apply (redirects to a Citrix one on resolving the issue). Can you see if the steps from Citrix resolves the updating problem? Note: Afterwards keep an eye on the System event log for further event id 26 entries.
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Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
sealyit wrote:
i can confirm those logs do not exist on that server for some reason...
I went back and reviewed the original SDU output again and noticed you have the following logged in the System event log for that server (02)...
event id 26 Microsoft Visual C++ Runtime Library Runtime Error! Program: c:\ProgramData\... R6030 - CRT not initialized
...and Citrix EdgeSight is installed. Hence the following article seems to apply (redirects to a Citrix one on resolving the issue). Can you see if the steps from Citrix resolves the updating problem? Note: Afterwards keep an eye on the System event log for further event id 26 entries.
- - - - - - - - - - - -
Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
