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Unable to install Sophos server endpoint via cache relay

Hi,

 

We have setup a server with access to the internet and have set this up as a cache relay, we are now trying to roll out Sophos endpoint to other servers via the cache relay as other servers do not have internet connectivity

 

The installation fails when we run on any server. 

 

Here are the logs below:

 

Our Cache relay is 10.250.3.5,  I can telnet on port 8190 and 8191 so not sure what to try next.. I have also added routes to 10.250.3.5 and even a host file entry, I am also able to resolve the name of the server correctly via NSLOOKUP

 

Started C:\Users\User1_~1\AppData\Local\Temp\sfl-2685a100\Setup.exe
2020-05-20T15:48:07.4071153Z INFO : Stage 1 command-line options:
2020-05-20T15:48:07.4071153Z INFO : ---
2020-05-20T15:48:07.4071153Z INFO : Quiet mode on: 0
2020-05-20T15:48:07.4071153Z INFO : Automatic Proxy detection disabled: 0
2020-05-20T15:48:07.4071153Z INFO : No feedback mode on: 0
2020-05-20T15:48:07.4071153Z INFO : Dump feedback enabled: 0
2020-05-20T15:48:07.4071153Z INFO : Bypass competitor removal: 0
2020-05-20T15:48:07.4071153Z INFO : Using CRT catalog file path: --
2020-05-20T15:48:07.4071153Z INFO : Only register endpoint with Central: 0
2020-05-20T15:48:07.4071153Z INFO : Log messages between endpoint and Central: 0
2020-05-20T15:48:07.4071153Z INFO : Log command-line passed to executables: 0
2020-05-20T15:48:07.4071153Z INFO : Using custom server that hosts the installer stage2 filename : --
2020-05-20T15:48:07.4071153Z INFO : Using cloud group: --
2020-05-20T15:48:07.4071153Z INFO : Overriding computer name: --
2020-05-20T15:48:07.4071153Z INFO : Overriding computer description: --
2020-05-20T15:48:07.4071153Z INFO : Overriding domain name: --
2020-05-20T15:48:07.4071153Z INFO : Language will be set to: --
2020-05-20T15:48:07.4071153Z INFO : Using message relays: 10.250.3.5:8190
2020-05-20T15:48:07.4071153Z INFO : Proxy address: --
2020-05-20T15:48:07.4071153Z INFO : Proxy user name: --
2020-05-20T15:48:07.4071153Z INFO : Using custom customer token: --
2020-05-20T15:48:07.4071153Z INFO : Using specified products: --
2020-05-20T15:48:07.4071153Z INFO : Using certificates from the MCS app data folder.: 0
2020-05-20T15:48:07.4071153Z INFO : Using custom customer ID.: --
2020-05-20T15:48:07.4071153Z INFO : Using specified user ID.: --
2020-05-20T15:48:07.4071153Z INFO : Using local install source.: --
2020-05-20T15:48:07.4071153Z INFO : ---
2020-05-20T15:48:07.4227707Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/83dc96e1-258d-4a2d-ba84-f60affd8c112
2020-05-20T15:48:07.4383576Z WARNING : WinHttpGetProxyForUrl returned: 12180
2020-05-20T15:48:07.4383576Z INFO : Attempting to connect using proxy '10.250.3.5:8190' of type 'Message Relay'.
2020-05-20T15:48:07.4383576Z INFO : Set security protocol: 00000800
2020-05-20T15:48:07.4383576Z INFO : Opening connection to dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com
2020-05-20T15:48:07.4383576Z INFO : Request content size: 28
2020-05-20T15:48:17.8758116Z INFO : Response status code: 502
2020-05-20T15:48:17.8758116Z INFO : Response data size: 0
2020-05-20T15:48:17.8758116Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 502
2020-05-20T15:48:17.8758116Z INFO : Failed to connect using proxy '10.250.3.5:8190' with error: Bad response from new connection: status code=502
2020-05-20T15:48:17.8758116Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2020-05-20T15:48:17.8758116Z INFO : Set security protocol: 00000800
2020-05-20T15:48:17.8758116Z INFO : Opening connection to dzr-api-amzn-eu-west-1-9af7.api-upe.p.hmr.sophos.com
2020-05-20T15:48:17.8758116Z INFO : Request content size: 28
2020-05-20T15:48:28.4438776Z ERROR : WinHttpSendRequest failed with error 12007
2020-05-20T15:48:28.4438776Z INFO : Failed to connect using proxy '' with error: WinHttpSendRequest failed
2020-05-20T15:48:28.4438776Z INFO : Cleaning up extracted files
2020-05-20T15:48:31.6202558Z INFO : FindMainWindow: pid=0
2020-05-20T15:48:31.6514913Z ERROR : Exception: Failed to get stage-2 info: Failed to connect with any proxy

 

Thanks,



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