DMZ server wil not download from the primary update server.

Like the Titel says. The servers download updates though the secondary locations but not the primary location: 

De logs give the error message: ERROR: Download of RMSNT failed from server xx.xx.xx/.../

Thanks in advance. 

 


Trace(2019-Aug-06 15:04:44): =========================
Trace(2019-Aug-06 15:04:44): ALUpdate is starting.
Trace(2019-Aug-06 15:04:44): AutoUpdate version: 5.15
Trace(2019-Aug-06 15:04:44): Build : 216172
Trace(2019-Aug-06 15:04:44): Command line : -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2019-Aug-06 15:04:44): =========================
Trace(2019-Aug-06 15:04:44): Process security set successfully
Trace(2019-Aug-06 15:04:44): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2019-Aug-06 15:04:44): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is available from Sophos.
Trace(2019-Aug-06 15:04:44): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not the Spam Rules package.
Trace(2019-Aug-06 15:04:44): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2019-Aug-06 15:04:44): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2019-Aug-06 15:04:44): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos.
Trace(2019-Aug-06 15:04:44): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package.
Trace(2019-Aug-06 15:04:44): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2019-Aug-06 15:04:44): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2019-Aug-06 15:04:44): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2019-Aug-06 15:04:44): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2019-Aug-06 15:04:44): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos.
Trace(2019-Aug-06 15:04:44): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package.
Trace(2019-Aug-06 15:04:44): Computer is a not possible cluster
Trace(2019-Aug-06 15:04:44): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2019-Aug-06 15:04:44): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2019-Aug-06 15:04:44): Considering subscribed products.
Trace(2019-Aug-06 15:04:44): Considering product {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2019-Aug-06 15:04:44): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is not already subscribed.
Trace(2019-Aug-06 15:04:44): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} was added to the list.
Trace(2019-Aug-06 15:04:44): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2019-Aug-06 15:04:44): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2019-Aug-06 15:04:44): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2019-Aug-06 15:04:44): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list.
Trace(2019-Aug-06 15:04:44): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is optional.
Trace(2019-Aug-06 15:04:44): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable.
Trace(2019-Aug-06 15:04:44): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list.
Trace(2019-Aug-06 15:04:44): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional.
Trace(2019-Aug-06 15:04:44): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable.
Trace(2019-Aug-06 15:04:44): Product {1129226C-32AB-4B72-85E1-A9CC8DFBC859} is removable.
Trace(2019-Aug-06 15:04:44): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2019-Aug-06 15:04:44): GenerateCustomerID: complete
Trace(2019-Aug-06 15:04:44): Computer is a not possible cluster
Trace(2019-Aug-06 15:04:44): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2019-Aug-06 15:04:44): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2019-Aug-06 15:04:44): IPCSender::ProcessSend started
Trace(2019-Aug-06 15:04:44): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2019-Aug-06 15:04:44): RMSMessageHandler: ALUpdateStart
Trace(2019-Aug-06 15:04:44): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2019-Aug-06 15:04:44): ALUpdate(AutoUpdate.Started): *************** Sophos AutoUpdate started ***************
Trace(2019-Aug-06 15:04:44): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2019-Aug-06 15:04:44): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2019-Aug-06 15:04:44): UpdateCoordinator::UpdateNow: Entering
Trace(2019-Aug-06 15:04:44): PopulateCache: Entering
Trace(2019-Aug-06 15:04:44): UpdateCoordinator::UpdateNow: current platform is WIN_81_SVR_X64 reelase:
Trace(2019-Aug-06 15:04:44): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2019-Aug-06 15:04:44): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2019-Aug-06 15:04:44): CIDMapFile::Create C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2019-Aug-06 15:04:44): ProductFactory::Create: SimpleProduct: {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2019-Aug-06 15:04:44): ProductFactory::Create: SAU Product
Trace(2019-Aug-06 15:04:44): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2019-Aug-06 15:04:44): CIDMapFile::Create C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2019-Aug-06 15:04:44): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2019-Aug-06 15:04:44): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2019-Aug-06 15:04:44): Processing CID update location: xx.xx.xx/.../
Trace(2019-Aug-06 15:04:44): Skipping SDDS2 update location: Sophos
Trace(2019-Aug-06 15:04:44): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2019-Aug-06 15:04:44): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2019-Aug-06 15:04:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2019-Aug-06 15:04:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2019-Aug-06 15:04:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2019-Aug-06 15:04:44): Calling package_source_init
Trace(2019-Aug-06 15:04:44): TrySyncProduct, Calling BeginSync
Trace(2019-Aug-06 15:04:44): Custom certificate already present.
Trace(2019-Aug-06 15:04:44): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2019-Aug-06 15:04:44): Remote connection over HTTP.
Trace(2019-Aug-06 15:04:44): File master.upd not found (Remote). Return code 0x80040f04
Trace(2019-Aug-06 15:04:44): Unable to read file master.upd (Remote)
Trace(2019-Aug-06 15:04:44): Unable to synchronise file root.upd.
Trace(2019-Aug-06 15:04:44): Unable to synchronise file escdp.dat.
Trace(2019-Aug-06 15:04:44): Unable to synchronise file expired_credential.dat.
Trace(2019-Aug-06 15:04:44): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2019-Aug-06 15:04:44): Unable to synchronise file ProductID.dat.
Trace(2019-Aug-06 15:04:44): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2019-Aug-06 15:04:44): Unable to synchronise file order.xml.
Trace(2019-Aug-06 15:04:44): File root.upd recovered.
Trace(2019-Aug-06 15:04:44): File escdp.dat recovered.
Trace(2019-Aug-06 15:04:44): File ProductID.dat recovered.
Trace(2019-Aug-06 15:04:44): Unable to recover file expired_credential.dat.
Trace(2019-Aug-06 15:04:44): File order.xml recovered.
Trace(2019-Aug-06 15:04:44): Error -2147217660 in ReadCustomerIDFile
Trace(2019-Aug-06 15:04:44): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2019-Aug-06 15:04:44): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2019-Aug-06 15:04:44): CIDUpdate(SyncProduct.Start): Downloading product RMSNT from server xx.xx.xx/.../
Trace(2019-Aug-06 15:04:44): CIDUpdateLocation::Sync - Updating from http CID: xx.xx.xx/.../rms
Trace(2019-Aug-06 15:04:44): CIDSync(CidSyncMessage): Starting HTTP connection
Trace(2019-Aug-06 15:04:44): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2019-Aug-06 15:04:44): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
Trace(2019-Aug-06 15:04:44): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2019-Aug-06 15:04:44): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "xx.xx.xx/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
Trace(2019-Aug-06 15:04:44): CIDUpdate(CIDDownloadFailed): ERROR: Download of RMSNT failed from server xx.xx.xx/.../
Trace(2019-Aug-06 15:04:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2019-Aug-06 15:04:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2019-Aug-06 15:04:45): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2019-Aug-06 15:04:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2019-Aug-06 15:04:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2019-Aug-06 15:04:45): Calling package_source_init
Trace(2019-Aug-06 15:04:45): TrySyncProduct, Calling BeginSync
Trace(2019-Aug-06 15:04:45): Custom certificate already present.
Trace(2019-Aug-06 15:04:45): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2019-Aug-06 15:04:45): Remote connection over HTTP.
Trace(2019-Aug-06 15:04:45): File master.upd not found (Remote). Return code 0x80040f04
Trace(2019-Aug-06 15:04:45): Unable to read file master.upd (Remote)
Trace(2019-Aug-06 15:04:45): Unable to synchronise file root.upd.
Trace(2019-Aug-06 15:04:45): Unable to synchronise file escdp.dat.
Trace(2019-Aug-06 15:04:45): Unable to synchronise file expired_credential.dat.
Trace(2019-Aug-06 15:04:45): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2019-Aug-06 15:04:45): Unable to synchronise file ProductID.dat.
Trace(2019-Aug-06 15:04:45): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2019-Aug-06 15:04:45): Unable to synchronise file order.xml.
Trace(2019-Aug-06 15:04:45): File root.upd recovered.
Trace(2019-Aug-06 15:04:45): File escdp.dat recovered.
Trace(2019-Aug-06 15:04:45): File ProductID.dat recovered.
Trace(2019-Aug-06 15:04:45): Unable to recover file expired_credential.dat.
Trace(2019-Aug-06 15:04:45): File order.xml recovered.
Trace(2019-Aug-06 15:04:45): Error -2147217660 in ReadCustomerIDFile
Trace(2019-Aug-06 15:04:45): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2019-Aug-06 15:04:45): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2019-Aug-06 15:04:45): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server xx.xx.xx/.../
Trace(2019-Aug-06 15:04:45): CIDUpdateLocation::Sync - Updating from http CID: xx.xx.xx/.../savxp
Trace(2019-Aug-06 15:04:45): CIDSync(CidSyncMessage): Starting HTTP connection
Trace(2019-Aug-06 15:04:45): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2019-Aug-06 15:04:45): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
Trace(2019-Aug-06 15:04:45): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2019-Aug-06 15:04:45): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "xx.xx.xx/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
Trace(2019-Aug-06 15:04:45): CIDUpdate(CIDDownloadFailed): ERROR: Download of SAVXP failed from server xx.xx.xx/.../
Trace(2019-Aug-06 15:04:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2019-Aug-06 15:04:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2019-Aug-06 15:04:46): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2019-Aug-06 15:04:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2019-Aug-06 15:04:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2019-Aug-06 15:04:46): Calling package_source_init
Trace(2019-Aug-06 15:04:46): TrySyncProduct, Calling BeginSync
Trace(2019-Aug-06 15:04:46): Custom certificate already present.
Trace(2019-Aug-06 15:04:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2019-Aug-06 15:04:46): Remote connection over HTTP.
Trace(2019-Aug-06 15:04:46): File master.upd not found (Remote). Return code 0x80040f04
Trace(2019-Aug-06 15:04:46): Unable to read file master.upd (Remote)
Trace(2019-Aug-06 15:04:46): Unable to synchronise file root.upd.
Trace(2019-Aug-06 15:04:46): Unable to synchronise file escdp.dat.
Trace(2019-Aug-06 15:04:46): Unable to synchronise file expired_credential.dat.
Trace(2019-Aug-06 15:04:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2019-Aug-06 15:04:46): Unable to synchronise file ProductID.dat.
Trace(2019-Aug-06 15:04:46): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2019-Aug-06 15:04:46): Unable to synchronise file order.xml.
Trace(2019-Aug-06 15:04:46): File root.upd recovered.
Trace(2019-Aug-06 15:04:46): File escdp.dat recovered.
Trace(2019-Aug-06 15:04:46): File ProductID.dat recovered.
Trace(2019-Aug-06 15:04:46): Unable to recover file expired_credential.dat.
Trace(2019-Aug-06 15:04:46): File order.xml recovered.
Trace(2019-Aug-06 15:04:46): Error -2147217660 in ReadCustomerIDFile
Trace(2019-Aug-06 15:04:46): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2019-Aug-06 15:04:46): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2019-Aug-06 15:04:46): CIDUpdate(SyncProduct.Start): Downloading product Sophos Endpoint Defense from server xx.xx.xx/.../
Trace(2019-Aug-06 15:04:46): CIDUpdateLocation::Sync - Updating from http CID: xx.xx.xx/.../sed64
Trace(2019-Aug-06 15:04:46): CIDSync(CidSyncMessage): Starting HTTP connection
Trace(2019-Aug-06 15:04:46): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2019-Aug-06 15:04:46): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
Trace(2019-Aug-06 15:04:46): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2019-Aug-06 15:04:46): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "xx.xx.xx/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
Trace(2019-Aug-06 15:04:46): CIDUpdate(CIDDownloadFailed): ERROR: Download of Sophos Endpoint Defense failed from server xx.xx.xx/.../
Trace(2019-Aug-06 15:04:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2019-Aug-06 15:04:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2019-Aug-06 15:04:47): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2019-Aug-06 15:04:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2019-Aug-06 15:04:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2019-Aug-06 15:04:47): Calling package_source_init
Trace(2019-Aug-06 15:04:47): TrySyncProduct, Calling BeginSync
Trace(2019-Aug-06 15:04:47): Custom certificate already present.
Trace(2019-Aug-06 15:04:47): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2019-Aug-06 15:04:47): Remote connection over HTTP.
Trace(2019-Aug-06 15:04:47): File master.upd not found (Remote). Return code 0x80040f04
Trace(2019-Aug-06 15:04:47): Unable to read file master.upd (Remote)
Trace(2019-Aug-06 15:04:47): Unable to synchronise file root.upd.
Trace(2019-Aug-06 15:04:47): Unable to synchronise file escdp.dat.
Trace(2019-Aug-06 15:04:47): Unable to synchronise file expired_credential.dat.
Trace(2019-Aug-06 15:04:47): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2019-Aug-06 15:04:47): Unable to synchronise file ProductID.dat.
Trace(2019-Aug-06 15:04:47): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2019-Aug-06 15:04:47): Unable to synchronise file order.xml.
Trace(2019-Aug-06 15:04:47): File root.upd recovered.
Trace(2019-Aug-06 15:04:47): File escdp.dat recovered.
Trace(2019-Aug-06 15:04:47): File ProductID.dat recovered.
Trace(2019-Aug-06 15:04:47): Unable to recover file expired_credential.dat.
Trace(2019-Aug-06 15:04:47): File order.xml recovered.
Trace(2019-Aug-06 15:04:47): Error -2147217660 in ReadCustomerIDFile
Trace(2019-Aug-06 15:04:47): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2019-Aug-06 15:04:47): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2019-Aug-06 15:04:47): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server xx.xx.xx/.../
Trace(2019-Aug-06 15:04:47): CIDUpdateLocation::Sync - Updating from http CID: xx.xx.xx/.../sau
Trace(2019-Aug-06 15:04:47): CIDSync(CidSyncMessage): Starting HTTP connection
Trace(2019-Aug-06 15:04:47): CIDSync(CidSyncMessage): Could not connect to the server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required)
Trace(2019-Aug-06 15:04:47): CIDSyncCallback, SynchronisationTerminated - Code = -2147217660
Trace(2019-Aug-06 15:04:47): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2019-Aug-06 15:04:47): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "xx.xx.xx/.../", Error is :CIDSYNC_E_FILESYNCERROR (Error during file download.)
Trace(2019-Aug-06 15:04:47): CIDUpdate(CIDDownloadFailed): ERROR: Download of Sophos AutoUpdate failed from server xx.xx.xx/.../
Trace(2019-Aug-06 15:04:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2019-Aug-06 15:04:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2019-Aug-06 15:04:48): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2019-Aug-06 15:04:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started:
Trace(2019-Aug-06 15:04:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2019-Aug-06 15:04:48): Calling package_source_init
Trace(2019-Aug-06 15:04:48): TrySyncProduct, Calling BeginSync
Trace(2019-Aug-06 15:04:48): Custom certificate already present.
Trace(2019-Aug-06 15:04:48): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2019-Aug-06 15:04:48): Remote connection over HTTP.
Trace(2019-Aug-06 15:04:48): File master.upd not found (Remote). Return code 0x80040f04
Trace(2019-Aug-06 15:04:48): Unable to read file master.upd (Remote)
Trace(2019-Aug-06 15:04:48): Unable to synchronise file root.upd.
Trace(2019-Aug-06 15:04:48): Unable to synchronise file escdp.dat.
Trace(2019-Aug-06 15:04:48): Unable to synchronise file expired_credential.dat.
Trace(2019-Aug-06 15:04:48): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2019-Aug-06 15:04:48): Unable to synchronise file ProductID.dat.
Trace(2019-Aug-06 15:04:48): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\order.xml
Trace(2019-Aug-06 15:04:48): Unable to synchronise file order.xml.
Trace(2019-Aug-06 15:04:48): File root.upd recovered.
Trace(2019-Aug-06 15:04:48): File escdp.dat recovered.
Trace(2019-Aug-06 15:04:48): File ProductID.dat recovered.
Trace(2019-Aug-06 15:04:48): Unable to recover file expired_credential.dat.
Trace(2019-Aug-06 15:04:48): File order.xml recovered.
Trace(2019-Aug-06 15:04:48): Error -2147217660 in ReadCustomerIDFile
Trace(2019-Aug-06 15:04:48): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2019-Aug-06 15:04:48): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2019-Aug-06 15:04:48): CIDUpdate(SyncProduct.Start): Downloading product Sophos System Protection from server xx.xx.xx/.../
Trace(2019-Aug-06 15:04:48): Optional product not found in master.upd. Skipping download
Trace(2019-Aug-06 15:04:48): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2019-Aug-06 15:04:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2019-Aug-06 15:04:49): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2019-Aug-06 15:04:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2019-Aug-06 15:04:49): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2019-Aug-06 15:04:49): CIDUpdate(SyncProduct.Start): Downloading product Sophos Network Threat Protection from server xx.xx.xx/.../
Trace(2019-Aug-06 15:04:49): Optional product not found in master.upd. Skipping download
Trace(2019-Aug-06 15:04:49): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished
Trace(2019-Aug-06 15:04:50): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2
Trace(2019-Aug-06 15:04:50): TrySyncProduct<class SDDS2::SULUpdateLocation>, Started:
Trace(2019-Aug-06 15:04:50): TrySyncProduct<class SDDS2::SULUpdateLocation>, creating update location
Trace(2019-Aug-06 15:04:50): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2019-Aug-06 15:04:50): SULUpdateLocation created!
Trace(2019-Aug-06 15:04:50): TrySyncProduct, Calling BeginSync
Trace(2019-Aug-06 15:04:50): SULUpdateLocation: BeginSync
Trace(2019-Aug-06 15:04:50): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2019-Aug-06 15:04:50): SDDS2Update(SyncProduct.Start): Downloading product Sophos Endpoint Security and Control from server sophos
Trace(2019-Aug-06 15:04:50): Calling SULDownloader Setup...
Trace(2019-Aug-06 15:04:50): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse"
Trace(2019-Aug-06 15:04:50): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2019-Aug-06 15:04:50): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir"
Trace(2019-Aug-06 15:04:50): server = sophos
Trace(2019-Aug-06 15:04:50): Adding Sophos Update Location: dci.sophosupd.com/update
Trace(2019-Aug-06 15:04:50): Adding Sophos Update Location: dci.sophosupd.net/update
Trace(2019-Aug-06 15:04:50): No manually configured proxy.
Trace(2019-Aug-06 15:04:50): SULDownloader setup successful.
Trace(2019-Aug-06 15:04:50): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.4.4.3741.2/
Trace(2019-Aug-06 15:04:50): Enumerating available product versions...
Trace(2019-Aug-06 15:04:50): Line: F26F7EC0-1302-4DA7-8B6B-A5383051D41A VersionId = 10.8.4.3.99999
Trace(2019-Aug-06 15:04:50): Line: F26F7EC0-1302-4DA7-8B6B-A5383051D41A VersionId = 10.8.2.4.99999
Trace(2019-Aug-06 15:04:50): Line: F26F7EC0-1302-4DA7-8B6B-A5383051D41A VersionId = 10.8.4.4.99999
Trace(2019-Aug-06 15:04:50): Line: F26F7EC0-1302-4DA7-8B6B-A5383051D41A VersionId = 10.8.2.4.3741.1
Trace(2019-Aug-06 15:04:50): Line: F26F7EC0-1302-4DA7-8B6B-A5383051D41A VersionId = 10.8.4.3.3741.1
Trace(2019-Aug-06 15:04:50): Line: F26F7EC0-1302-4DA7-8B6B-A5383051D41A VersionId = 10.8.4.4.3741.2
Trace(2019-Aug-06 15:04:50): Selecting version to synchronise.
Trace(2019-Aug-06 15:04:50): Current version: 10.8.4.4.3741.2
Trace(2019-Aug-06 15:04:50): Exact match found.
Trace(2019-Aug-06 15:04:50): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.4.4.3741.2/
Trace(2019-Aug-06 15:04:51): No resubscription attribute found.
Trace(2019-Aug-06 15:04:51): SubscriptionProvider: F26F7EC0-1302-4DA7-8B6B-A5383051D41A/10.8.4.4.3741.2/
Trace(2019-Aug-06 15:04:51): SULUpdateLocation: SubscribePEXProducts
Trace(2019-Aug-06 15:04:51): Enumerating available PEX products...
Trace(2019-Aug-06 15:04:51): SULUpdateLocation: CheckIfHMPAIsAvailable
Trace(2019-Aug-06 15:04:51): Adding product filter 'rms'.
Trace(2019-Aug-06 15:04:51): Adding product filter 'savxp'.
Trace(2019-Aug-06 15:04:51): Adding product filter 'sed64'.
Trace(2019-Aug-06 15:04:51): Adding product filter 'sau'.
Trace(2019-Aug-06 15:04:51): Adding product filter 'ssp'.
Trace(2019-Aug-06 15:04:51): Adding product filter 'ntp64'.
Trace(2019-Aug-06 15:04:51): Calling SULDownloader addFilter...
Trace(2019-Aug-06 15:04:51): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\rms
Trace(2019-Aug-06 15:04:51): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp
Trace(2019-Aug-06 15:04:51): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sed64
Trace(2019-Aug-06 15:04:51): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau
Trace(2019-Aug-06 15:04:51): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp
Trace(2019-Aug-06 15:04:51): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64
Trace(2019-Aug-06 15:04:51): Calling SULDownloader synchronise...
Trace(2019-Aug-06 15:04:52): [I96736] sdds.epa_scfp_WIN2019-8.2: adding primary package F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 baseVersion=
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.8.77.8000 path=ntp baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product 390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92 4.1.2.24 path=rms baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.8.77.8000 path=ntp64 baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product C58B1255-C24E-43d6-B2EB-9FB302B42E99 1.0.313.30 path=spa baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product D918120F-5C45-4e77-BEBF-7D921273B2E0 1.0.313.30 path=spa64 baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product 95AD0346-BA6B-4F43-B6F0-1F74241BECDA 3.4.0.2117 path= baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.4.227.3741.15990 path=savxp baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.1.2.8000 path=sed64 baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product BD3D3F43-188F-4930-86C4-54343CC78289 2.1.2.8000 path=sed baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product WEB_CONFIG 1.1 path= baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I45378] sdds.epa_scfp_WIN2019-8.2: found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.15.166.166 path=sau baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=
Trace(2019-Aug-06 15:04:52): [I49502] sdds.SAVCNTRL.xml: found supplement SAVCONTROLLINE OPMMANAGED path=savxp baseVersion= [included from product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=]
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.8.77.8000 path=ntp
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.8.77.8000 path=ntp
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product 390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92 4.1.2.24 path=rms
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product 390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92 4.1.2.24 path=rms
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.8.77.8000 path=ntp64
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.8.77.8000 path=ntp64
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product C58B1255-C24E-43d6-B2EB-9FB302B42E99 1.0.313.30 path=spa
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product C58B1255-C24E-43d6-B2EB-9FB302B42E99 1.0.313.30 path=spa
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product D918120F-5C45-4e77-BEBF-7D921273B2E0 1.0.313.30 path=spa64
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product D918120F-5C45-4e77-BEBF-7D921273B2E0 1.0.313.30 path=spa64
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product 95AD0346-BA6B-4F43-B6F0-1F74241BECDA 3.4.0.2117 path=
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product 95AD0346-BA6B-4F43-B6F0-1F74241BECDA 3.4.0.2117 path=
Trace(2019-Aug-06 15:04:52): [I49502] sdds.CRTSUPP.xml: found supplement 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=crt baseVersion= [included from product 95AD0346-BA6B-4F43-B6F0-1F74241BECDA 3.4.0.2117 path=]
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.4.227.3741.15990 path=savxp
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.4.227.3741.15990 path=savxp
Trace(2019-Aug-06 15:04:52): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.4.227.3741.15990 path=savxp]
Trace(2019-Aug-06 15:04:52): [I49502] sdds.sdu.xml: found supplement SDU RECOMMENDED path=savxp/diagnose baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.4.227.3741.15990 path=savxp]
Trace(2019-Aug-06 15:04:52): [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.4.227.3741.15990 path=savxp]
Trace(2019-Aug-06 15:04:52): [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.4.227.3741.15990 path=savxp]
Trace(2019-Aug-06 15:04:52): [I49502] sdds.hips.xml: found supplement HIPS LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.4.227.3741.15990 path=savxp]
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.1.2.8000 path=sed64
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.1.2.8000 path=sed64
Trace(2019-Aug-06 15:04:52): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=sed64 baseVersion= [included from product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.1.2.8000 path=sed64]
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product BD3D3F43-188F-4930-86C4-54343CC78289 2.1.2.8000 path=sed
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product BD3D3F43-188F-4930-86C4-54343CC78289 2.1.2.8000 path=sed
Trace(2019-Aug-06 15:04:52): [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=sed baseVersion= [included from product BD3D3F43-188F-4930-86C4-54343CC78289 2.1.2.8000 path=sed]
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product WEB_CONFIG 1.1 path=
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product WEB_CONFIG 1.1 path=
Trace(2019-Aug-06 15:04:52): [I95020] sdds.epa_scfp_WIN2019-8.2: looking for packages included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.15.166.166 path=sau
Trace(2019-Aug-06 15:04:52): [I22529] sdds.epa_scfp_WIN2019-8.2: looking for supplements included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.15.166.166 path=sau
Trace(2019-Aug-06 15:04:52): [I49502] sdds.SAUCNTRL.xml: found supplement SAUCONTROLLINE RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.15.166.166 path=sau]
Trace(2019-Aug-06 15:04:52): [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.15.166.166 path=sau]
Trace(2019-Aug-06 15:04:52): [I95020] sdds.SAVCNTRL.xml: looking for packages included from product SAVCONTROLLINE OPMMANAGED path=savxp
Trace(2019-Aug-06 15:04:52): [I22529] sdds.SAVCNTRL.xml: looking for supplements included from product SAVCONTROLLINE OPMMANAGED path=savxp
Trace(2019-Aug-06 15:04:52): [I95020] sdds.CRTSUPP.xml: looking for packages included from product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=crt
Trace(2019-Aug-06 15:04:52): [I22529] sdds.CRTSUPP.xml: looking for supplements included from product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=crt
Trace(2019-Aug-06 15:04:52): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I95020] sdds.sdu.xml: looking for packages included from product SDU RECOMMENDED path=savxp/diagnose
Trace(2019-Aug-06 15:04:52): [I22529] sdds.sdu.xml: looking for supplements included from product SDU RECOMMENDED path=savxp/diagnose
Trace(2019-Aug-06 15:04:52): [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I49502] sdds.data0910.xml: found supplement IDE567 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp]
Trace(2019-Aug-06 15:04:52): [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=sed64
Trace(2019-Aug-06 15:04:52): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=sed64
Trace(2019-Aug-06 15:04:52): [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=sed
Trace(2019-Aug-06 15:04:52): [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=sed
Trace(2019-Aug-06 15:04:52): [I95020] sdds.SAUCNTRL.xml: looking for packages included from product SAUCONTROLLINE RECOMMENDED path=sau
Trace(2019-Aug-06 15:04:52): [I22529] sdds.SAUCNTRL.xml: looking for supplements included from product SAUCONTROLLINE RECOMMENDED path=sau
Trace(2019-Aug-06 15:04:52): [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau
Trace(2019-Aug-06 15:04:52): [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau
Trace(2019-Aug-06 15:04:52): [I95020] sdds.data0910.xml: looking for packages included from product IDE567 LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I22529] sdds.data0910.xml: looking for supplements included from product IDE567 LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I49502] sdds.data0910.xml: found supplement IDE568 LATEST path=savxp baseVersion= [included from product IDE567 LATEST path=savxp]
Trace(2019-Aug-06 15:04:52): [I95020] sdds.data0910.xml: looking for packages included from product IDE568 LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I22529] sdds.data0910.xml: looking for supplements included from product IDE568 LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I49502] sdds.data0910.xml: found supplement IDE569 LATEST path=savxp baseVersion= [included from product IDE568 LATEST path=savxp]
Trace(2019-Aug-06 15:04:52): [I95020] sdds.data0910.xml: looking for packages included from product IDE569 LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I22529] sdds.data0910.xml: looking for supplements included from product IDE569 LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product F26F7EC0-1302-4DA7-8B6B-A5383051D41A 10.8.4.4.3741.2 path=
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.6.50 path=scf
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.8.77.8000 path=ntp
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product 390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92 4.1.2.24 path=rms
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.8.77.8000 path=ntp64
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product C58B1255-C24E-43d6-B2EB-9FB302B42E99 1.0.313.30 path=spa
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product D918120F-5C45-4e77-BEBF-7D921273B2E0 1.0.313.30 path=spa64
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product 95AD0346-BA6B-4F43-B6F0-1F74241BECDA 3.4.0.2117 path=
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.4.227.3741.15990 path=savxp
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2.1.2.8000 path=sed64
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product BD3D3F43-188F-4930-86C4-54343CC78289 2.1.2.8000 path=sed
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product WEB_CONFIG 1.1 path=
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.15.166.166 path=sau
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product SAVCONTROLLINE OPMMANAGED path=savxp
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=crt
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product USERAPPFEED LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product SDU RECOMMENDED path=savxp/diagnose
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product SXLSUP LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product VDL LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product HIPS LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product USERAPPFEED LATEST path=sed64
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product USERAPPFEED LATEST path=sed
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product SAUCONTROLLINE RECOMMENDED path=sau
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product TELEMSUP RECOMMENDED path=sau
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product IDE567 LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product IDE568 LATEST path=savxp
Trace(2019-Aug-06 15:04:52): [I19463] Syncing product IDE569 LATEST path=savxp
Trace(2019-Aug-06 15:04:53): SULDownloader synchronise successful.
Trace(2019-Aug-06 15:04:53): Synchronisation state: 1
Trace(2019-Aug-06 15:04:53): SULUpdateLocation: CopyRelayConfToDecode: Checking if custom mrinit.conf file is available from local RMS CID cache
Trace(2019-Aug-06 15:04:53): SULUpdateLocation: CopyRelayConfToDecode: Custom mrinit.conf not found in the RMS local RMS cache
Trace(2019-Aug-06 15:04:53): TrySyncProduct<class SDDS2::SULUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2019-Aug-06 15:04:53): SULUpdateLocation: SyncProduct
Trace(2019-Aug-06 15:04:53): Calling SULDownloader GetDistributedFileList...
Trace(2019-Aug-06 15:04:54): SULUpdateLocation: CalculateFileSetChecksum
Trace(2019-Aug-06 15:04:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, SyncProduct returned - 1
Trace(2019-Aug-06 15:04:54): TrySyncProduct<class SDDS2::SULUpdateLocation>, Ended - 1
Trace(2019-Aug-06 15:04:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2
Trace(2019-Aug-06 15:04:54): SULUpdateLocation: SyncProduct
Trace(2019-Aug-06 15:04:54): Calling SULDownloader GetDistributedFileList...
Trace(2019-Aug-06 15:04:54): SULUpdateLocation: CalculateFileSetChecksum
Trace(2019-Aug-06 15:04:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2
Trace(2019-Aug-06 15:04:54): SULUpdateLocation: SyncProduct
Trace(2019-Aug-06 15:04:54): Calling SULDownloader GetDistributedFileList...
Trace(2019-Aug-06 15:04:54): SULUpdateLocation: CalculateFileSetChecksum
Trace(2019-Aug-06 15:04:54): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS2
Trace(2019-Aug-06 15:04:54): SULUpdateLocation: SyncProduct
Trace(2019-Aug-06 15:04:54): Calling SULDownloader GetDistributedFileList...
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: CalculateFileSetChecksum
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: Prepare
Trace(2019-Aug-06 15:04:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2019-Aug-06 15:04:55): Path = "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\sau"
Trace(2019-Aug-06 15:04:55): SULUpdateLocation::Prepare... manifest verification...
Trace(2019-Aug-06 15:04:55): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\sau\manifest.dat
Trace(2019-Aug-06 15:04:55): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\sau\saucontrol\saucontrol.manifest.dat
Trace(2019-Aug-06 15:04:55): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\sau\telemsup\telemetry.manifest.dat
Trace(2019-Aug-06 15:04:55): CheckManifest completed successfully
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: EndSync
Trace(2019-Aug-06 15:04:55): ALUpdate(DownloadEnded): Downloading phase completed
Trace(2019-Aug-06 15:04:55): UpdateCoordinator::UpdateNow: loading SAUControl.xml
Trace(2019-Aug-06 15:04:55): SAUControlConfigParser:: Cache path: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\sau"
Trace(2019-Aug-06 15:04:55): SAUControlConfigParser: SAUControl config path is: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\sau\saucontrol\saucontrol.xml"
Trace(2019-Aug-06 15:04:55): CheckManifest: Processing manifest: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\sau\saucontrol\saucontrol.manifest.dat
Trace(2019-Aug-06 15:04:55): CheckManifest completed successfully
Trace(2019-Aug-06 15:04:55): UpdateCoordinator::UpdateNow: loading order.xml
Trace(2019-Aug-06 15:04:55): InstallSequencer:: Cache path: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode"
Trace(2019-Aug-06 15:04:55): InstallSequencer: order.xml path is: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode\order.xml"
Trace(2019-Aug-06 15:04:55): UpdateCoordinator::UpdateNow: Sorting products in order of install sequence
Trace(2019-Aug-06 15:04:55): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2019-Aug-06 15:04:55): UpdateCoordinator::UpdateNow: Update Mode for Sophos System Protection is: 0
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction for {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E}
Trace(2019-Aug-06 15:04:55): Null update
Trace(2019-Aug-06 15:04:55): ALUpdate(Action.Skipped): Installation of Sophos System Protection skipped
Trace(2019-Aug-06 15:04:55): CIDUpdateLocation::OnNullUpdate...
Trace(2019-Aug-06 15:04:55): UpdateCoordinator::UpdateNow: Update Mode for Sophos Network Threat Protection is: 0
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction isLater=true, skipAction=false, isUninstall=true, m_lastUpdateSucceeded=false, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction for {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2019-Aug-06 15:04:55): Null update
Trace(2019-Aug-06 15:04:55): ALUpdate(Action.Skipped): Installation of Sophos Network Threat Protection skipped
Trace(2019-Aug-06 15:04:55): CIDUpdateLocation::OnNullUpdate...
Trace(2019-Aug-06 15:04:55): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache
Trace(2019-Aug-06 15:04:55): CustomFileMap::Read: Subfolder = ntp64 productID = {8087796B-2289-4897-98A5-58FF23DAAFD0}
Trace(2019-Aug-06 15:04:55): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.custom
Trace(2019-Aug-06 15:04:55): CustomFileMap::Read: File exists and appears valid.
Trace(2019-Aug-06 15:04:55): CIDUpdateLocation::OnNullUpdate complete.
Trace(2019-Aug-06 15:04:55): UpdateCoordinator::UpdateNow: Update Mode for Sophos Endpoint Defense is: 0
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction for {1129226C-32AB-4B72-85E1-A9CC8DFBC859}
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: GetCacheDir
Trace(2019-Aug-06 15:04:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2019-Aug-06 15:04:55): Null update
Trace(2019-Aug-06 15:04:55): ALUpdate(Action.Skipped): Installation of Sophos Endpoint Defense skipped
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: OnNullUpdate
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: GetCacheDir
Trace(2019-Aug-06 15:04:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2019-Aug-06 15:04:55): Updating plugin cache for Sophos Endpoint Defense
Trace(2019-Aug-06 15:04:55): Successfully updated plugin cache for Sophos Endpoint Defense
Trace(2019-Aug-06 15:04:55): UpdateCoordinator::UpdateNow: Update Mode for RMSNT is: 0
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction for {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: GetCacheDir
Trace(2019-Aug-06 15:04:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2019-Aug-06 15:04:55): Null update
Trace(2019-Aug-06 15:04:55): ALUpdate(Action.Skipped): Installation of RMSNT skipped
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: OnNullUpdate
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: GetCacheDir
Trace(2019-Aug-06 15:04:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2019-Aug-06 15:04:55): Updating plugin cache for RMSNT
Trace(2019-Aug-06 15:04:55): Successfully updated plugin cache for RMSNT
Trace(2019-Aug-06 15:04:55): UpdateCoordinator::UpdateNow: Update Mode for SAVXP is: 0
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction for {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: GetCacheDir
Trace(2019-Aug-06 15:04:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2019-Aug-06 15:04:55): Null update
Trace(2019-Aug-06 15:04:55): ALUpdate(Action.Skipped): Installation of SAVXP skipped
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: OnNullUpdate
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: GetCacheDir
Trace(2019-Aug-06 15:04:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2019-Aug-06 15:04:55): Updating plugin cache for SAVXP
Trace(2019-Aug-06 15:04:55): Successfully updated plugin cache for SAVXP
Trace(2019-Aug-06 15:04:55): UpdateCoordinator::UpdateNow: Update Mode for Sophos AutoUpdate is: 0
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction isLater=false, skipAction=false, isUninstall=false, m_lastUpdateSucceeded=true, numfilestocahce=1, Actiontype=Setup, Not preinstalled product
Trace(2019-Aug-06 15:04:55): SimpleProduct::DoAction for {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: GetCacheDir
Trace(2019-Aug-06 15:04:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2019-Aug-06 15:04:55): Null update
Trace(2019-Aug-06 15:04:55): ALUpdate(Action.Skipped): Installation of Sophos AutoUpdate skipped
Trace(2019-Aug-06 15:04:55): Updating subscription information from product ID data.
Trace(2019-Aug-06 15:04:55): Rigid name: F26F7EC0-1302-4DA7-8B6B-A5383051D41A
Trace(2019-Aug-06 15:04:55): Version: 10.8.4.4.3741.2
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: OnNullUpdate
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: GetCacheDir
Trace(2019-Aug-06 15:04:55): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode
Trace(2019-Aug-06 15:04:55): Updating plugin cache for Sophos AutoUpdate
Trace(2019-Aug-06 15:04:55): Successfully updated plugin cache for Sophos AutoUpdate
Trace(2019-Aug-06 15:04:55): SetLastUpdateMechanism: For product: Sophos Endpoint Defense, LastUpdateMechanism is: SDDS2
Trace(2019-Aug-06 15:04:55): SetLastUpdateMechanism: For product: RMSNT, LastUpdateMechanism is: SDDS2
Trace(2019-Aug-06 15:04:55): SetLastUpdateMechanism: For product: SAVXP, LastUpdateMechanism is: SDDS2
Trace(2019-Aug-06 15:04:55): SetLastUpdateMechanism: For product: Sophos AutoUpdate, LastUpdateMechanism is: SDDS2
Trace(2019-Aug-06 15:04:55): SULUpdateLocation: Serialise
Trace(2019-Aug-06 15:04:56): RMSMessageHandler: ALUpdateEnd
Trace(2019-Aug-06 15:04:56): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>xx.xx.xx/.../ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server xx.xx.xx/.../Config>
Trace(2019-Aug-06 15:04:56): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>xx.xx.xx/.../ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server xx.xx.xx/.../Config>
Trace(2019-Aug-06 15:04:56): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos AutoUpdate</Insert><Insert>xx.xx.xx/.../ErrorMessage><ReadableMessage>ERROR: Download of Sophos AutoUpdate failed from server xx.xx.xx/.../Config>
Trace(2019-Aug-06 15:04:56): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2019-Aug-06 15:04:56): Telemetry::LoadTelemetrySupplement 344: Telemetry Interval set to 86400 seconds
Trace(2019-Aug-06 15:04:56): Telemetry::LoadDocument 218: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded
Trace(2019-Aug-06 15:04:56): Telemetry::LoadTelemetrySupplement 385: Telemetry Interval updated to 86400 seconds
Trace(2019-Aug-06 15:04:56): Telemetry::CalculateLastTelemtryTime 134: Telemetry last ran at 2019-08-05 19:04:52, Offset 2645, Offset Time 2019-08-05 19:48:57
Trace(2019-Aug-06 15:04:56): Telemetry::HasTelemetrySchedulePeriodElapsed 157: Telemetry schedule has not elapsed.
Trace(2019-Aug-06 15:04:57): IPCSender::ProcessSend exiting
Trace(2019-Aug-06 15:04:57): ALUpdate finished

  • Hi

    The AutoUpdate logs seem to show errors downloading certain files from the Webcid. May you kindly review this KBA on the mime type setup within IIS, which affects the types of files that may be downloaded. Also, could you please try renaming the "C:\ProgramData\Sophos\AutoUpdate\cache\" file to "C:\ProgramData\Sophos\AutoUpdate\cache.old\" then re-attempting an update.