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VMs in Azure with Multiple Attached Disks (3+) Crashing When Installing Sophos

I've been working on installing Sophos in our corporate vm environment in Azure and have run into issues with machines with 3 or more attached disks as the subject suggests. Upon installation the servers will crash, and when they reboot, they are missing the Sophos AutoUpdate service. So when I try to install that separately from the MSI file located under C:\ProgramData\ it installs, but when I run an update it will crash again.

I currently have a ticket open; however, we are running into issues with gathering a complete memory dump for the server. Every time we try to we get a corrupt file.

The issue seems to relate to the HitmanPro service and the AutoUpdate service.

I was wondering if anyone else has ran into anything similar and/or if anyone has suggestions.

Thanks in advance.

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0 StephenMcKay over 6 years ago

Hi Matt,

I've not heard any reports of this issue, please PM me your support ticket number so that I can ensure your case is escalated.

Regards,

Stephen
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0 Boz over 5 years ago

I know this is little old but can I ask what version of server you were having this happen on.

Also did Sophos find a fix for this.

Were you getting Bluescreen also once Sophos was installed every so often?

Thanks
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