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After Sophos Endpoint Version Update Error "Failed To Install Sophos Hitman Pro Alert: A Reboot was Required [0x00000067]"

skyisbluescreen

We had a Sophos Version Upgrade Over This Weekend. Due to Which Around 5K systems Shows Up as Errors in SEC Dashboard

 

In System Tray For Users, It Shows Sophos is Not Updated

Clients Have Below Message On Console

 

Tried 

- https://community.sophos.com/kb/en-us/31540

- Remote Policy Updates via SEC

- Rebooted PC

 

 

Any One Else Having This Problem ???



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  • Hello skyisbluescreen,

    Any One Else
    not me, doesn't help you though.

    Somewhat puzzling is that it says Failed to download on the endpoints. Could you check the endpoint ALUpdate log as well as the Computer details in SEC.
    Which HitmanPro.Alert version is installed on the endpoints - the one in the CID should be 3.6.9? Is there a log from the attempted HitmanPro.Alert install in \Windows\Temp? Does it perhaps tell why it thinks a reboot is required?

    Christian

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  • Hello skyisbluescreen,

    Any One Else
    not me, doesn't help you though.

    Somewhat puzzling is that it says Failed to download on the endpoints. Could you check the endpoint ALUpdate log as well as the Computer details in SEC.
    Which HitmanPro.Alert version is installed on the endpoints - the one in the CID should be 3.6.9? Is there a log from the attempted HitmanPro.Alert install in \Windows\Temp? Does it perhaps tell why it thinks a reboot is required?

    Christian

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