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update to Enterprise Console 5.2.2 requiring domain account

tishward

The initial install of Sophos and the enterprise management console was done many many years ago. We have been upgrading since. I completed the 5.2.2 upgrade of the management server. Next I went to the desktop support server to upgrade their management console piece.  In that upgrade it is requiring a domain username in the "Specify details of the Management Server" screen.  Looking at Article 113954 it explains that is should be a domain account that was used when initially setting up the Management server.  Years ago it was not required to be a domain account, and we used a local account.  How do I: 1) get a local account into that field so I can finish the upgrade, or 2) convert the accounts on the management server over to domain accounts without messing up the data and infrastructure that has been in place for years?

:51988


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    No joy.  The local account matching the domain account didn't work.  The upgrade completed. When trying to start the console, it takes several minutes and then errors out: 

    Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513.
       at Sophos.UIController.IdentityServiceAbstracter.EndRetrieveSessionToken()
       at Sophos.UIController.UIControl.InitializeModulesDependencies()
       at Sophos.UIController.UIControl.<Initialize>b__b()
       at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
       at Sophos.UIController.UIControl.Initialize()

    ----- [outer exception] -----
       -- error: 0x80004005 (Unspecified error)
       -- facility: Generic (System)
       -- source:   Sophos.UIController

       at class ATL::CComBSTR __thiscall UIControl::initialize(class ATL::CComPtr<struct IDispatch>)
       at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
       at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
       at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

    :52395
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  • 0

    No joy.  The local account matching the domain account didn't work.  The upgrade completed. When trying to start the console, it takes several minutes and then errors out: 

    Sophos.UIController.Extension.UIControllerException: Cannot retrieve session token after 8 retries. Please check that the Sophos Management Host service is running, otherwise see KBA 118513.
       at Sophos.UIController.IdentityServiceAbstracter.EndRetrieveSessionToken()
       at Sophos.UIController.UIControl.InitializeModulesDependencies()
       at Sophos.UIController.UIControl.<Initialize>b__b()
       at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)
       at Sophos.UIController.UIControl.Initialize()

    ----- [outer exception] -----
       -- error: 0x80004005 (Unspecified error)
       -- facility: Generic (System)
       -- source:   Sophos.UIController

       at class ATL::CComBSTR __thiscall UIControl::initialize(class ATL::CComPtr<struct IDispatch>)
       at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(const struct util::UserName &,class Loki::SmartPtr<class bl::SubEstate,class Loki::RefCountedMTAdj<class Loki::ClassLevelLockable>::RefCountedMT,struct Loki::DisallowConversion,struct util::NoDereferenceNull,class Loki::DefaultSPStorage>,const wchar_t *,class bl::UIControllerBase &)
       at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
       at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

    :52395
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