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Subscriptions not available on new server

abc12345

Hi,

I'm working for a client to upgrade their Sophos management server, having problems locating software subscriptions and versions. I see a lot of "Software Delivery Failed".

The client have a tiny estate with one management server running SEC 4.7 plus 200 clients.

The old management server is Server 2003 32-bit. The new one will be brand new, running Server 2012 64-bit. My problems only show up on the new server.

I have built the new server and installed Enterprise Console 5.2.1 R2 no problem.

The servers are airgapped, unable to access the internet. Therefore a 600MB "warehouse" folder is provided to us internally from the company's internal "patch download service".

I have copied this 600MB warehouse folder to the new server, shared it and set it as the update location. However, here is where the problems start.

The only subscription which works is "10.0 Recommended". Creating a subscription for "Recommended", "9.7", or "Preview" all cause a "software delivery failed" error. Subscriptions for 10.2 or 10.3 do not even exist as a selection in the list on the new server!

However on the old server, the Windows 2003 one, this very same 600MB warehouse folder seems to allow 10.2, 10.3, 9.7, etc each to be selected.

Is there some reason for this? Is it because my new server is 64-bit? Is the "warehouse" folder that I am receiving internally missing something perhaps? How do I confirm which versions are present in my "warehouse" folder - isn't there any metadata in there for us engineers?

Thanks for input,

abc123

:50046


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    Christian,

    That's a fantastic answer and very clearly worded too. Now I understand the difficulty of using any old warehouse folder.

    Seems that I'm going to have to locate the "patch download" team and ask them to upgrade their SEC. There's another week added into this project right there! That could me major since we aren't the only team that use this warehouse folder. The change could affect the whole organisation and far bigger systems than mine.

    Ah!

    Thanks
    :50100
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  • 0
    Christian,

    That's a fantastic answer and very clearly worded too. Now I understand the difficulty of using any old warehouse folder.

    Seems that I'm going to have to locate the "patch download" team and ask them to upgrade their SEC. There's another week added into this project right there! That could me major since we aren't the only team that use this warehouse folder. The change could affect the whole organisation and far bigger systems than mine.

    Ah!

    Thanks
    :50100
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