Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 62 replies
  • Subscribers 0 subscribers
  • Views 195167 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SEC 5.2.1 and Sophos for MAC OS X Preview (9.0.3)

QC

Decided to give the Preview of Anti-Virus for Mac OS X, version 9.0.3 a try. Chose an old MacBook (running 10.4) as guinea pig. After assigning the alternate policy updating failed with a rather vacuous Error: Could not update Sophos-Anti-Virus at .... Update failed. No indication of the nature or the error and surprisingly no indication of the update location used. 

Now, the error was not unexpected - 9.0.x requires MAC OS X 10.6 minimum but perhaps a more meaningful message could be issued. Anyway I checked the update location and found that it named ESCOSXL as source folder - obviously indicating the changed requirements (though I can't figure out what the L stands for :smileyhappy:).

Admittedly pre-10.6 versions should be rare by now (I've found two 10.5 installations still in use out of about 100). But the folder name change will affect unmanaged or occasionally off-site clients (yes, Cloud is the answer :smileywink:). I've found no reference though (I'd have expected this in the Release Notes). Even as it is Preview you should be required to discover this important information on your own.

Christian   

:43783


This thread was automatically locked due to age.
Parents
  • 0
    bobcook wrote:
    Carob wrote:

    So now it's "you hope you can address them"?  In an earlier post Bob had said this stuff was going to be done.  There was just no time frame.  I, along with the rest of my colleagues, have been waiting for this for about at least a year.  I would like to know what I am supposed to tell our clients.  As of now we don't have a truely viable option to supply to them.  Needless to say, those above me are concerned that our contract will not be renewed when the time comes.  Not only because of this situation but another open case that I have that has gone unresolved for 5 months and counting.

    You are probably taking Darren's comments a little too literally. To be fair to him, he hasn't always been the Mac endpoint product manager so he is getting up to speed.

    We still intend to evolve our approach and tools for deployment to meet your needs as well as others. Not committing to a timeline isn't the same as not doing it.

    I wouldn't say I'm taking it too literal or otherwise.  Please understand this from a customer point of view...  We had a tool that, aparantly, was widly used taken away with no replacement well over a year ago.  I've had customers basically complaining ever since that they don't have what we need/would like to give them.  And, after all this time, I still have nothing to tell them except "we're waiting for Sophos".  My guess is that it isn't making your company look to good to the 3rd party people in this situation.

    I know my boss for one is pretty over the situation (this one in partiuclar as well as the others mentioned) and there have been talks about dumping the product for another.  Either when our contract is up or perhaps even earlier.

    :48606
Reply
  • 0
    bobcook wrote:
    Carob wrote:

    So now it's "you hope you can address them"?  In an earlier post Bob had said this stuff was going to be done.  There was just no time frame.  I, along with the rest of my colleagues, have been waiting for this for about at least a year.  I would like to know what I am supposed to tell our clients.  As of now we don't have a truely viable option to supply to them.  Needless to say, those above me are concerned that our contract will not be renewed when the time comes.  Not only because of this situation but another open case that I have that has gone unresolved for 5 months and counting.

    You are probably taking Darren's comments a little too literally. To be fair to him, he hasn't always been the Mac endpoint product manager so he is getting up to speed.

    We still intend to evolve our approach and tools for deployment to meet your needs as well as others. Not committing to a timeline isn't the same as not doing it.

    I wouldn't say I'm taking it too literal or otherwise.  Please understand this from a customer point of view...  We had a tool that, aparantly, was widly used taken away with no replacement well over a year ago.  I've had customers basically complaining ever since that they don't have what we need/would like to give them.  And, after all this time, I still have nothing to tell them except "we're waiting for Sophos".  My guess is that it isn't making your company look to good to the 3rd party people in this situation.

    I know my boss for one is pretty over the situation (this one in partiuclar as well as the others mentioned) and there have been talks about dumping the product for another.  Either when our contract is up or perhaps even earlier.

    :48606
Children
No Data
Unfiltered HTML