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SEC 5.2.1 and Sophos for MAC OS X Preview (9.0.3)

QC

Decided to give the Preview of Anti-Virus for Mac OS X, version 9.0.3 a try. Chose an old MacBook (running 10.4) as guinea pig. After assigning the alternate policy updating failed with a rather vacuous Error: Could not update Sophos-Anti-Virus at .... Update failed. No indication of the nature or the error and surprisingly no indication of the update location used. 

Now, the error was not unexpected - 9.0.x requires MAC OS X 10.6 minimum but perhaps a more meaningful message could be issued. Anyway I checked the update location and found that it named ESCOSXL as source folder - obviously indicating the changed requirements (though I can't figure out what the L stands for :smileyhappy:).

Admittedly pre-10.6 versions should be rare by now (I've found two 10.5 installations still in use out of about 100). But the folder name change will affect unmanaged or occasionally off-site clients (yes, Cloud is the answer :smileywink:). I've found no reference though (I'd have expected this in the Release Notes). Even as it is Preview you should be required to discover this important information on your own.

Christian   

:43783


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  • 0
    bobcook wrote:
    We continue to offer (and support!) the unmanaged "stand alone" installation, and offer the pre-configuration feature for updating details. Not sure what other features you are looking for (so add your voice, with some specifics and also help understand why its important to you).

    Firstly, thank you for your reply, Bob. We currently use Sophos Update Manager to manage/deploy the following custom settings:

    • Update server addresses (which is addressed in the latest version, sans proxy settings)
    • Manage on access scanning (in archives/compressed files, but not network volumes)
    • Manage cleanup of infected files (delete infected files)
    • Display a custom desktop alert warning when a threat has been detected (explanation below)
    • E-mail a specified address when threats are detected for logging/tracking purposes.

    While many of these features could be deployed using Sophos Enterprise Console,  the majority of our users' computers are their own and are often offsite (we are an educational estasblishment with both boarding and day pupils/staff) and as such the majority of these computers are not managed/controlled by the IT department/Active Directory, which is why we use SUM. The custom settings we use, particularly those such as configuring clean up/warning the user, are particularly useful to preconfigure as the end user will prompted to bring their computer to us if there is an issue with it/clean up is not successful.

    Having tested further. the new version 9 installer seems to work OK so far with the preconfigured update settings and SAV updates correctly from the OS X .mpkg hosted on our SEC server, but it would be extremely useful to preset these other settings in the initial install in addition to the update server settings.

    Again thank you for your quick response in assisting us with this issue and for clarifying the situation regarding the Mac product.

    :48596
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  • 0
    bobcook wrote:
    We continue to offer (and support!) the unmanaged "stand alone" installation, and offer the pre-configuration feature for updating details. Not sure what other features you are looking for (so add your voice, with some specifics and also help understand why its important to you).

    Firstly, thank you for your reply, Bob. We currently use Sophos Update Manager to manage/deploy the following custom settings:

    • Update server addresses (which is addressed in the latest version, sans proxy settings)
    • Manage on access scanning (in archives/compressed files, but not network volumes)
    • Manage cleanup of infected files (delete infected files)
    • Display a custom desktop alert warning when a threat has been detected (explanation below)
    • E-mail a specified address when threats are detected for logging/tracking purposes.

    While many of these features could be deployed using Sophos Enterprise Console,  the majority of our users' computers are their own and are often offsite (we are an educational estasblishment with both boarding and day pupils/staff) and as such the majority of these computers are not managed/controlled by the IT department/Active Directory, which is why we use SUM. The custom settings we use, particularly those such as configuring clean up/warning the user, are particularly useful to preconfigure as the end user will prompted to bring their computer to us if there is an issue with it/clean up is not successful.

    Having tested further. the new version 9 installer seems to work OK so far with the preconfigured update settings and SAV updates correctly from the OS X .mpkg hosted on our SEC server, but it would be extremely useful to preset these other settings in the initial install in addition to the update server settings.

    Again thank you for your quick response in assisting us with this issue and for clarifying the situation regarding the Mac product.

    :48596
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