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SEC 5.2.1 and Sophos for MAC OS X Preview (9.0.3)

QC

Decided to give the Preview of Anti-Virus for Mac OS X, version 9.0.3 a try. Chose an old MacBook (running 10.4) as guinea pig. After assigning the alternate policy updating failed with a rather vacuous Error: Could not update Sophos-Anti-Virus at .... Update failed. No indication of the nature or the error and surprisingly no indication of the update location used. 

Now, the error was not unexpected - 9.0.x requires MAC OS X 10.6 minimum but perhaps a more meaningful message could be issued. Anyway I checked the update location and found that it named ESCOSXL as source folder - obviously indicating the changed requirements (though I can't figure out what the L stands for :smileyhappy:).

Admittedly pre-10.6 versions should be rare by now (I've found two 10.5 installations still in use out of about 100). But the folder name change will affect unmanaged or occasionally off-site clients (yes, Cloud is the answer :smileywink:). I've found no reference though (I'd have expected this in the Release Notes). Even as it is Preview you should be required to discover this important information on your own.

Christian   

:43783


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    DarrenTeagles wrote:

    Just wanted to echo Bob's message, I am the product manager for the Mac product and we are certainly seeing more investment in the product as it gains popularity with our customers (and generally of course!).

    As Bob says, we took a decision to retire SUM based on future plans, and I hope that over time we can address some of the concerns raised here. We are actively looking at ways to improve deployement of the Mac product but right now there are no form plans or dates that we can commit to, or share with you.

    Darren.

    So now it's "you hope you can address them"?  In an earlier post Bob had said this stuff was going to be done.  There was just no time frame.  I, along with the rest of my colleagues, have been waiting for this for about at least a year.  I would like to know what I am supposed to tell our clients.  As of now we don't have a truely viable option to supply to them.  Needless to say, those above me are concerned that our contract will not be renewed when the time comes.  Not only because of this situation but another open case that I have that has gone unresolved for 5 months and counting.

    :48594
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  • 0
    DarrenTeagles wrote:

    Just wanted to echo Bob's message, I am the product manager for the Mac product and we are certainly seeing more investment in the product as it gains popularity with our customers (and generally of course!).

    As Bob says, we took a decision to retire SUM based on future plans, and I hope that over time we can address some of the concerns raised here. We are actively looking at ways to improve deployement of the Mac product but right now there are no form plans or dates that we can commit to, or share with you.

    Darren.

    So now it's "you hope you can address them"?  In an earlier post Bob had said this stuff was going to be done.  There was just no time frame.  I, along with the rest of my colleagues, have been waiting for this for about at least a year.  I would like to know what I am supposed to tell our clients.  As of now we don't have a truely viable option to supply to them.  Needless to say, those above me are concerned that our contract will not be renewed when the time comes.  Not only because of this situation but another open case that I have that has gone unresolved for 5 months and counting.

    :48594
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