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SEC 5.2.1 and Sophos for MAC OS X Preview (9.0.3)

Decided to give the Preview of Anti-Virus for Mac OS X, version 9.0.3 a try. Chose an old MacBook (running 10.4) as guinea pig. After assigning the alternate policy updating failed with a rather vacuous Error: Could not update Sophos-Anti-Virus at .... Update failed. No indication of the nature or the error and surprisingly no indication of the update location used. 

Now, the error was not unexpected - 9.0.x requires MAC OS X 10.6 minimum but perhaps a more meaningful message could be issued. Anyway I checked the update location and found that it named ESCOSXL as source folder - obviously indicating the changed requirements (though I can't figure out what the L stands for :smileyhappy:).

Admittedly pre-10.6 versions should be rare by now (I've found two 10.5 installations still in use out of about 100). But the folder name change will affect unmanaged or occasionally off-site clients (yes, Cloud is the answer :smileywink:). I've found no reference though (I'd have expected this in the Release Notes). Even as it is Preview you should be required to discover this important information on your own.

Christian   

:43783


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  • CheltCollege wrote:

    We too have been using Sophos Anti-Virus for Mac with the Sophos Update Manager for a number of years and were unaware that the latter was being discontinued/wouldn't support version 9 (in fact, only found out today that version 9 was available!!).


    Apologies that you were caught off guard, it certainly was not intended to be a surprise. We have, on a number of occasions, tried to notify customers well in advance of this event. You might want to check in with the support team to ensure we have correct contact information.


    CheltCollege wrote:

    As we were unaware that Sophos Anti-Virus for Mac 8 had been discontinued in June 2013, we are now fairly anxious as to how/when we can now deploy a controlled 'unmanaged' installation of Sophos.


    We continue to offer (and support!) the unmanaged "stand alone" installation, and offer the pre-configuration feature for updating details. Not sure what other features you are looking for (so add your voice, with some specifics and also help understand why its important to you).


    CheltCollege wrote:

    as reading this thread seems to indicate that Mac users' technical issues are not a priority to Sophos - either due to market share or other considerations) and have started to wonder whether we should be looking at an alternative anti-virus solution.


    SAV for Mac OS X is getting more investment at Sophos now than in the history of the product. And by investment, I mean the number of employees dedicated to ongoing software development and quality assurance in the engineering group. Its an important product for us. I can't say that our investments are happening in ways that benefit you, although I admit to not yet hearing about your needs. But I would say that you'd be pleasantly surprised how much effort is going into transforming the product into a modern security product, beyond the simple anti-virus technology of the past.

    We made a decision to retire Update Manager for OS X because it was not aligned with our long-term endpoint management plans. If you look at our website, you'll see a lot of content talking about Sophos Cloud. We think that is an important step in the evolving needs of many IT organizations. We also continue to invest in the Enterprise Console management tools, and will do so for many years to come. But the reality is that we cannot invest in everything at the same time. Like everyone, we have to make choices and sometimes that dissapoints people.

    I'm keen to continue this dialog, either in the forum here or feel free to email me directly.

    :48580

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply

  • CheltCollege wrote:

    We too have been using Sophos Anti-Virus for Mac with the Sophos Update Manager for a number of years and were unaware that the latter was being discontinued/wouldn't support version 9 (in fact, only found out today that version 9 was available!!).


    Apologies that you were caught off guard, it certainly was not intended to be a surprise. We have, on a number of occasions, tried to notify customers well in advance of this event. You might want to check in with the support team to ensure we have correct contact information.


    CheltCollege wrote:

    As we were unaware that Sophos Anti-Virus for Mac 8 had been discontinued in June 2013, we are now fairly anxious as to how/when we can now deploy a controlled 'unmanaged' installation of Sophos.


    We continue to offer (and support!) the unmanaged "stand alone" installation, and offer the pre-configuration feature for updating details. Not sure what other features you are looking for (so add your voice, with some specifics and also help understand why its important to you).


    CheltCollege wrote:

    as reading this thread seems to indicate that Mac users' technical issues are not a priority to Sophos - either due to market share or other considerations) and have started to wonder whether we should be looking at an alternative anti-virus solution.


    SAV for Mac OS X is getting more investment at Sophos now than in the history of the product. And by investment, I mean the number of employees dedicated to ongoing software development and quality assurance in the engineering group. Its an important product for us. I can't say that our investments are happening in ways that benefit you, although I admit to not yet hearing about your needs. But I would say that you'd be pleasantly surprised how much effort is going into transforming the product into a modern security product, beyond the simple anti-virus technology of the past.

    We made a decision to retire Update Manager for OS X because it was not aligned with our long-term endpoint management plans. If you look at our website, you'll see a lot of content talking about Sophos Cloud. We think that is an important step in the evolving needs of many IT organizations. We also continue to invest in the Enterprise Console management tools, and will do so for many years to come. But the reality is that we cannot invest in everything at the same time. Like everyone, we have to make choices and sometimes that dissapoints people.

    I'm keen to continue this dialog, either in the forum here or feel free to email me directly.

    :48580

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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