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SEC 5.2.1 and Sophos for MAC OS X Preview (9.0.3)

Decided to give the Preview of Anti-Virus for Mac OS X, version 9.0.3 a try. Chose an old MacBook (running 10.4) as guinea pig. After assigning the alternate policy updating failed with a rather vacuous Error: Could not update Sophos-Anti-Virus at .... Update failed. No indication of the nature or the error and surprisingly no indication of the update location used. 

Now, the error was not unexpected - 9.0.x requires MAC OS X 10.6 minimum but perhaps a more meaningful message could be issued. Anyway I checked the update location and found that it named ESCOSXL as source folder - obviously indicating the changed requirements (though I can't figure out what the L stands for :smileyhappy:).

Admittedly pre-10.6 versions should be rare by now (I've found two 10.5 installations still in use out of about 100). But the folder name change will affect unmanaged or occasionally off-site clients (yes, Cloud is the answer :smileywink:). I've found no reference though (I'd have expected this in the Release Notes). Even as it is Preview you should be required to discover this important information on your own.

Christian   

:43783


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  • Carob wrote:

    Hi, Bob.

    Can you tell me what the latest is on this?  Is there any kind of timeframe yet on when we can expect this tool?  I keep getting asked by people at our institute when there will be an installer available for the Macs and all I can tell them is that we are waiting for Sophos.  Our support for the product has not been the greatest this past year and I'd hate for this to be another thorn in the foot come possible renewal time.

    Thanks!


    Hi Carob,

    There is no timeline that I can commit to. Not trying to create problems for your organization, and definitely interested in keeping you a valued customer. I'm not familiar with any specific support cases affecting you beyond your customization needs, but obviously would encourage you to speak out through the support org and sales channels.

    BTW I'm currently away from the office, at the MacIT conference. Sorry for the slow response.

    :48578

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Reply

  • Carob wrote:

    Hi, Bob.

    Can you tell me what the latest is on this?  Is there any kind of timeframe yet on when we can expect this tool?  I keep getting asked by people at our institute when there will be an installer available for the Macs and all I can tell them is that we are waiting for Sophos.  Our support for the product has not been the greatest this past year and I'd hate for this to be another thorn in the foot come possible renewal time.

    Thanks!


    Hi Carob,

    There is no timeline that I can commit to. Not trying to create problems for your organization, and definitely interested in keeping you a valued customer. I'm not familiar with any specific support cases affecting you beyond your customization needs, but obviously would encourage you to speak out through the support org and sales channels.

    BTW I'm currently away from the office, at the MacIT conference. Sorry for the slow response.

    :48578

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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