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SEC 5.2.1 and Sophos for MAC OS X Preview (9.0.3)

QC

Decided to give the Preview of Anti-Virus for Mac OS X, version 9.0.3 a try. Chose an old MacBook (running 10.4) as guinea pig. After assigning the alternate policy updating failed with a rather vacuous Error: Could not update Sophos-Anti-Virus at .... Update failed. No indication of the nature or the error and surprisingly no indication of the update location used. 

Now, the error was not unexpected - 9.0.x requires MAC OS X 10.6 minimum but perhaps a more meaningful message could be issued. Anyway I checked the update location and found that it named ESCOSXL as source folder - obviously indicating the changed requirements (though I can't figure out what the L stands for :smileyhappy:).

Admittedly pre-10.6 versions should be rare by now (I've found two 10.5 installations still in use out of about 100). But the folder name change will affect unmanaged or occasionally off-site clients (yes, Cloud is the answer :smileywink:). I've found no reference though (I'd have expected this in the Release Notes). Even as it is Preview you should be required to discover this important information on your own.

Christian   

:43783


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    I tried to put one together using the article you mentioned and I guess it seemed to work.  For the most part anyway.  However, I'm not sure how because it looks like the time stamp on any of the files contained in the /Contents/MacOS directory were not changed.  I even opened them up looking for the credentials I entered but didn't seem them.  Maybe you can explain more on how this works.

    After running the installer though I noticed a few things.

    1)  The On-Access scanner was turned off for some reason. (A similar issue to an open case I have.)  This for sure needs to be on.

    2) I didn't specify a Secondary Update Location, as I didn't want one, and I'm getting red arrows for those two fields  I would like to be able to have the checkbox for the Secondary Update Location turned off but don't know if that's possible.

    3) I am testing this on a laptop that had a previous "managed" version installed reporting back to our local server and even after uninstalling and removing every possible file found relating to Sophos the "Messaging" section still has the info from the previous install.

    4) The update interval is set for 2 hrs (that could also be coming from the previous "managed" install but would like to be able to preconfigure this for the users.

    5) Would also like to preconfigure the "When a threat is found" setting options but that doesn't seem to be possible either.

    I'm not sure how you can say SUM wasn't enough of a full-featured solution when it did more than what options we are left with now.  I very much would like to see the ability to preconfigure these settings (and possibly more) and until we can we can't really have an installer ready for our users.  At least the "unmanaged" version anyway.  I sincerely hope something can be worked out to give us, as well as the other Sophos customers, the ability to make these changes VERY soon.  Perhaps you would like to work with me directly on this since I don't seem to be getting anywhere with the phone support people.  (Regarding this or the other two open cases I have.)

    :45063
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  • 0

    I tried to put one together using the article you mentioned and I guess it seemed to work.  For the most part anyway.  However, I'm not sure how because it looks like the time stamp on any of the files contained in the /Contents/MacOS directory were not changed.  I even opened them up looking for the credentials I entered but didn't seem them.  Maybe you can explain more on how this works.

    After running the installer though I noticed a few things.

    1)  The On-Access scanner was turned off for some reason. (A similar issue to an open case I have.)  This for sure needs to be on.

    2) I didn't specify a Secondary Update Location, as I didn't want one, and I'm getting red arrows for those two fields  I would like to be able to have the checkbox for the Secondary Update Location turned off but don't know if that's possible.

    3) I am testing this on a laptop that had a previous "managed" version installed reporting back to our local server and even after uninstalling and removing every possible file found relating to Sophos the "Messaging" section still has the info from the previous install.

    4) The update interval is set for 2 hrs (that could also be coming from the previous "managed" install but would like to be able to preconfigure this for the users.

    5) Would also like to preconfigure the "When a threat is found" setting options but that doesn't seem to be possible either.

    I'm not sure how you can say SUM wasn't enough of a full-featured solution when it did more than what options we are left with now.  I very much would like to see the ability to preconfigure these settings (and possibly more) and until we can we can't really have an installer ready for our users.  At least the "unmanaged" version anyway.  I sincerely hope something can be worked out to give us, as well as the other Sophos customers, the ability to make these changes VERY soon.  Perhaps you would like to work with me directly on this since I don't seem to be getting anywhere with the phone support people.  (Regarding this or the other two open cases I have.)

    :45063
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