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SEC 5.2.1 and Sophos for MAC OS X Preview (9.0.3)

QC

Decided to give the Preview of Anti-Virus for Mac OS X, version 9.0.3 a try. Chose an old MacBook (running 10.4) as guinea pig. After assigning the alternate policy updating failed with a rather vacuous Error: Could not update Sophos-Anti-Virus at .... Update failed. No indication of the nature or the error and surprisingly no indication of the update location used. 

Now, the error was not unexpected - 9.0.x requires MAC OS X 10.6 minimum but perhaps a more meaningful message could be issued. Anyway I checked the update location and found that it named ESCOSXL as source folder - obviously indicating the changed requirements (though I can't figure out what the L stands for :smileyhappy:).

Admittedly pre-10.6 versions should be rare by now (I've found two 10.5 installations still in use out of about 100). But the folder name change will affect unmanaged or occasionally off-site clients (yes, Cloud is the answer :smileywink:). I've found no reference though (I'd have expected this in the Release Notes). Even as it is Preview you should be required to discover this important information on your own.

Christian   

:43783


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    Hi Carob,

    The ability to customize the update credentials requires some work on the command line. Not sure if that is what you meant by "a Unix geek" but certainly wasn't our goal to make this out of reach for anyone. You can likely get some technical assistance via our Support team. This is a product feature that we intend to maintain and support.

    I'm curious about your needs for managing the update schedule or scan options. Can you elaborate on why you want to change the defaults? We think the default values should be good enough for users who manage their own computer, although I accept I might be misunderstanding the situation. This question applies to the standalone installations, obviously with SEC-managed installations you can set whatever you want via the console policy.

    Re: SUM for Mac, we were faced with a few challenges with that product. Most significantly, its not really a full-featured management solution, and as we continued to evolve the feature set of the endpoint we found ourselves unable to evolve SUM for Mac to keep up. We continue to put emphasis into the SEC-managed and Sophos Cloud-managed versions, and also the standalone version. My goal is to find ways to make the transition away from SUM for Mac easier for everyone (you, me, etc).

    :45061

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0

    Hi Carob,

    The ability to customize the update credentials requires some work on the command line. Not sure if that is what you meant by "a Unix geek" but certainly wasn't our goal to make this out of reach for anyone. You can likely get some technical assistance via our Support team. This is a product feature that we intend to maintain and support.

    I'm curious about your needs for managing the update schedule or scan options. Can you elaborate on why you want to change the defaults? We think the default values should be good enough for users who manage their own computer, although I accept I might be misunderstanding the situation. This question applies to the standalone installations, obviously with SEC-managed installations you can set whatever you want via the console policy.

    Re: SUM for Mac, we were faced with a few challenges with that product. Most significantly, its not really a full-featured management solution, and as we continued to evolve the feature set of the endpoint we found ourselves unable to evolve SUM for Mac to keep up. We continue to put emphasis into the SEC-managed and Sophos Cloud-managed versions, and also the standalone version. My goal is to find ways to make the transition away from SUM for Mac easier for everyone (you, me, etc).

    :45061

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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