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Endpoints show as disconnected in Enterprise Console

TR27

Hi,

My setup is as follows:

  • 10 servers on a domain
  • 1 standalone server, not on the domain
  • Enterprise Console installed on the server not in the domain, all servers protected
  • I installed Sophos on all servers by manually browsing to x.x.x.x\SophosUpdate\CIDs\S000\SAVSCFXP and running the setup file.
  • All servers show up and are arranged into their respective policy groups in Enterprise Console and all can update fine.

My issue is that after a couple of days the servers eventually show as if they're disconnected and have a red X through them. They can still update fine but they show as disconnected.  If i re-run the setup file this will keep them connected in the Console for another couple of days, until they eventually drop off again.

I am not sure where to troubleshoot? I was told that installing SEC on a non-member server would not be an issue, so i am not too sure what is causing the endpoints to drop off. Any ideas would be appreciated?

:48214


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    Did you ever get this resolved? I have exactly the same situation, same logs everthing.

    We are using SEC 5.2.1 with the latest endpoint version. It has been doing this since it was first installed, if I restart the Sophos Message Router service on the management server all the end points come back, approx two days later they all diconnect again.

    I have eliminated firewalls and am still getting the problem, the end points are not reporting any errors and the logs show they are transmitting "keep alive" messages of one sort or the other at least once a day, the Management server appears to be just ignoring them!

    Really bugging me now, any ideas how to proceed?

    :53013
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  • 0

    Did you ever get this resolved? I have exactly the same situation, same logs everthing.

    We are using SEC 5.2.1 with the latest endpoint version. It has been doing this since it was first installed, if I restart the Sophos Message Router service on the management server all the end points come back, approx two days later they all diconnect again.

    I have eliminated firewalls and am still getting the problem, the end points are not reporting any errors and the logs show they are transmitting "keep alive" messages of one sort or the other at least once a day, the Management server appears to be just ignoring them!

    Really bugging me now, any ideas how to proceed?

    :53013
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