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Endpoints show as disconnected in Enterprise Console

Hi,

My setup is as follows:

  • 10 servers on a domain
  • 1 standalone server, not on the domain
  • Enterprise Console installed on the server not in the domain, all servers protected
  • I installed Sophos on all servers by manually browsing to x.x.x.x\SophosUpdate\CIDs\S000\SAVSCFXP and running the setup file.
  • All servers show up and are arranged into their respective policy groups in Enterprise Console and all can update fine.

My issue is that after a couple of days the servers eventually show as if they're disconnected and have a red X through them. They can still update fine but they show as disconnected.  If i re-run the setup file this will keep them connected in the Console for another couple of days, until they eventually drop off again.

I am not sure where to troubleshoot? I was told that installing SEC on a non-member server would not be an issue, so i am not too sure what is causing the endpoints to drop off. Any ideas would be appreciated?

:48214


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  • I just restarted that service and yes they do all come back online.

    I wonder what could be causing the dropoff.  I had a look at the parent router logs from that time and all i see is:

    05.03.2014 14:50:32 08E4 I This computer is part of the workgroup WORKGROUP
    05.03.2014 14:50:32 08E4 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    05.03.2014 14:50:32 08E4 E Unable to find service: ImR_Client_Adapter

    But then it seems to come back online and send & receive messages again.  I will keep an eye on it and see if it happens again. Maybe i will need to reinstall SEC?

    :48288
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  • I just restarted that service and yes they do all come back online.

    I wonder what could be causing the dropoff.  I had a look at the parent router logs from that time and all i see is:

    05.03.2014 14:50:32 08E4 I This computer is part of the workgroup WORKGROUP
    05.03.2014 14:50:32 08E4 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    05.03.2014 14:50:32 08E4 E Unable to find service: ImR_Client_Adapter

    But then it seems to come back online and send & receive messages again.  I will keep an eye on it and see if it happens again. Maybe i will need to reinstall SEC?

    :48288
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