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The Sophos Agent service terminated unexpectedly. event id 7031

waynecutler

The Sophos Agent service terminated unexpectedly.  It has done this 61 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

On all 8 of our citrix servers we are seeing this in the event logs.  

Why is this happening and what is the fix for it?

running sophos entreprise  - client version 10.6



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    I'm see this as well.  In addition, I'm getting Event id: 16002;

    "Closing a UDP socket with local port number 49792 in process 8020 is taking longer than expected. The local port number may not be available until the close operation is completed. This happens typically due to misbehaving network drivers. Ensure latest updates are installed for Windows and any third-party networking software including NIC drivers, firewalls, or other security products. "

    I found these events, because I'm have issues with the internet on my new VDIs.  When you first log in and open the internet, the home page fails to load.  Just sits there and never loads anything.  I have to then close the browser (happening in Edge, IE & Chrome) and reopen for pages to start loading.

    Since uninstalling Sophos from my test VDI, everything works as it should and I'm no longer getting the above events.

    I would love to know what is causing this, so that I can re-install Sophos on my VDIs!

    Matt

  • 0 in reply to Matt Schmitt

    UPDATE:  I found that the latest versions of Malwarebyte and Sophos do not play well together.  After uninstalling MB, all browsers started working and I'm no longer seeing these events.

    Matt

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