Sophos 5.5 dont start after update from sec 5.3

and when i try to start the service:

Hello Christian Gonzalez,

what is the error you get (perhaps check the Windows Event log) when you try to start the service?

Christian

Hello Christian Gonzalez,

so what happens when you run UpgradeDB.exe? Could you show the command and its output?

Christian

Hello Christian Gonzalez,

sourceVersion=521 should be the correct choice. But I see you also have a SOPHOS540 database - where does it come from?

Please run UpgradeDB.exe -reset and then try again. Might or might not help. It's also safe and worth a try to run InstallDB.bat. to recreate the SOPHOS550 database.

Christian

Hello Christian Gonzalez,

the screenshot shows that the SOPHOS550 database is no longer there. You should run InstallDB.bat (from the %ProgramFiles%\Sophos\Enterprise Console\DB\Core\, make sure it's the correct one, it should contain the line @IF "%3" == "" SET databaseName=SOPHOS550). Afterwards run UpgradeDB.exe -sourceVersion=521.

You don't need (in fact, they are ignored) any "intermediate" database(s) as long as you are on a supported upgrade path. The SEC installer's setup.exe determines the "source" database from the version of the installed Database component and calls UpgradeDB.exe with the according sourceVersion.

If you delete the SOPHOS521 database you lose all your settings, groups, policies, and endpoint data including alerts and events. You're effectively starting from scratch.

Christian