Delay in Console Showing Client Status

Question

Hi All,

I have a general query in regard to the length of time it takes for the status of a client to be displayed in Enterprise Console. We are running SEC (5.2.1 R2) on a Window Server 2008 R2 Enterprise (64-bit).

When deploying Sophos Endpoint Security & Control (10.3.1.498.1) to a client PC, it sometimes take upwards of 20-30 minutes after the installation has completed for the client status to appear (i.e. restart required etc.) in Enterprise Console. As I recall this wasn't the case in previous versions of Enterprise Console we ran.

Is there a set polling interval that SEC uses when querying the status of protected clients and is this configurable?

Any input would be much appreciated, many thanks,

JP

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isoffice · Accepted Answer

Hi Christian,

Just to follow up on my previous post.

I disabled the backup NIC on the Console Server, and re-protected our test PC (after manually removing SAV). Good news is, the client appeared back in the Console Server as managed and connected winthin 5 minutes!!!

A colleague of mine has found an article on the Sophos site which may explain what was happening here:

http://www.sophos.com/en-us/support/knowledgebase/111862.aspx

I think we can safely say that the culprit has at last been found. We will give the recommendations contained in the above article a go to see if that finally rectifies our issue.

Many thanks again for your input,

JP