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Delay in Console Showing Client Status

isoffice

Hi All,

I have a general query in regard to the length of time it takes for the status of a client to be displayed in Enterprise Console. We are running SEC (5.2.1 R2) on a Window Server 2008 R2 Enterprise (64-bit).

When deploying Sophos Endpoint Security & Control (10.3.1.498.1) to a client PC, it sometimes take upwards of 20-30 minutes after the installation has completed for the client status to appear (i.e. restart required etc.) in Enterprise Console. As I recall this wasn't the case in previous versions of Enterprise Console we ran.

Is there a set polling interval that SEC uses when querying the status of protected clients and is this configurable?

Any input would be much appreciated, many thanks,

JP

:49852


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  • 0

    Hello JP,

    the management server generally relies on the endpoints sending status and events. While some time passes until AutoUpdate has installed all components once the install is complete it shouldn't take that long to see the result. How do you assess that the installation has completed? I rarely use Protect for deployment but I haven't observed any significant changes. It takes these 20-30 minutes from the moment the client status changes to managed until the Restart warning, or?

    Christian

    :49854
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  • 0

    Hello JP,

    the management server generally relies on the endpoints sending status and events. While some time passes until AutoUpdate has installed all components once the install is complete it shouldn't take that long to see the result. How do you assess that the installation has completed? I rarely use Protect for deployment but I haven't observed any significant changes. It takes these 20-30 minutes from the moment the client status changes to managed until the Restart warning, or?

    Christian

    :49854
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