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Installer Used Local Administrator Account as DB User - How Can I Change This?

Factotum

The person who installed our SEC used the local admin account as the DB user account.

That person is no longer with the company and I would like to change the local admin account password. However, doing that causes the following error message when trying to open SEC:

createAccessToken: LogonUser failed
----- [outer exception] -----
   -- error: 0x8000FFFF (Catastrophic failure)
   -- facility: Generic (System)

   at __thiscall bl::CReusingManagementServiceClientBroker::Pointers::Pointers(struct ISMT_CoreServices2 *)
   at class ATL::CComPtr<struct IDispatch> __thiscall bl::CReusingManagementServiceClientBroker::logIn(void)
   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)
   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

 

I've changed the local admin password back. Now SEC opens properly.

How can I change the local admin password AND have the SEC DB user account work?

 



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  • +1

    Hi,

    You need to just re-run setup.exe (of the same SEC version installed) to go back through the wizard.  This will run the MSIs with the new properties.

    When you install the Sophos Management Server, you download a SFX file from the download section of Sophos.com, e.g. sec_541_sfx.exe.  When run, this unpacks, by default to the root of the drive. E.g. C:\sec_541\

    In "C:\sec_541\ServerInstaller\" there is a setup.exe, you need to re-run that.
     
    Note: To see what went before, you could check the last bootrapper log for SEC under: "C:\ProgramData\Sophos\Management Installer\".  The first line of this looks like:
    Started Setup.exe, located at: C:\sec_541\ServerInstaller.

    You can also confirm, the Logged on user who ran it and the Properties passed to the MSIs.

    Hope it helps.

    Regards,

    Jak

Reply
  • +1

    Hi,

    You need to just re-run setup.exe (of the same SEC version installed) to go back through the wizard.  This will run the MSIs with the new properties.

    When you install the Sophos Management Server, you download a SFX file from the download section of Sophos.com, e.g. sec_541_sfx.exe.  When run, this unpacks, by default to the root of the drive. E.g. C:\sec_541\

    In "C:\sec_541\ServerInstaller\" there is a setup.exe, you need to re-run that.
     
    Note: To see what went before, you could check the last bootrapper log for SEC under: "C:\ProgramData\Sophos\Management Installer\".  The first line of this looks like:
    Started Setup.exe, located at: C:\sec_541\ServerInstaller.

    You can also confirm, the Logged on user who ran it and the Properties passed to the MSIs.

    Hope it helps.

    Regards,

    Jak

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