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Proxy problem

Jvuz

Hi,

I'm having the following problem. After an unplanned shutdown of the server I rebooted it. Now the Sophos Enterprise Console starts, but it doesn't seem to download new updates. When I check the settings, it won't accept any proxy setting: Timeout while attempting to connect to the specified address. There may be a problem with the network.

As I'm able to connect remotely to the server and when I set the proxy manually in a browser to test it, it works without any problem. What could be the problem?

 

Jo



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  • 0

    Hi,

    I followed this page (https://community.sophos.com/kb/en-us/111428) and it seems to be okay now. At least it says downloading binaries. I don't know how logn it can be stay like this. But I'll keep you posted.

    Jo

  • 0 in reply to Jvuz

    Hi,

    I have the impression it doesn't do anything. It stays at Downloading binaries. Is this normal?

    Jo

  • 0 in reply to QC

    Hi, 

    last message time for the server is 02/02/2017 07:16:06

    Strange no? I'll try to stop and start the services. The order you mentioned is in the url I sent in one of the posts. I'll try and come back to you.

    Jo

  • 0 in reply to Jvuz

    Nothing has changed it seems. :(

  • +1 in reply to Jvuz

    Hello Jo,

    still Downloading Binaries even after restarting the SUM service?
    Is there an alert or error (guess you would have said so)? Whether or not please View Update Manager Details, and also check the Windows Application Event log. If feasible reboot, otherwise make sure there's still No action in the SUMTrace log (several lines with the same timestamp repeated in approximately 1 minute intervals) and request Update Now. This should result in some activity recorded in the SUMTrace.

    Christian 

  • 0 in reply to QC

    With SUM service, you mean sophos update manager service? 

    I see in the event viewer: SophosUpdateManager has shut down and when I restarted the service: Sophos UpdateManager has started up. SO that's good, only it doesn't update :(

    I also have those lines with no action

    I've launched an update on the update server but I don't see anythin happen on the log file, only that it shows 'no action'.

    Very strange

  • 0 in reply to Jvuz

    Sorry, I was a bit too fast. It shows action after hitting the update button, only it doesn't update.

  • 0 in reply to Jvuz

    I quadrupled ;)  checked the proxy settings on the update manager, but it still says: Timeout while attempting to connect to the specified address. :(

  • 0 in reply to Jvuz

    Hello Jo,

    could you post the "action" lines from the SUMTrace in response to the Update Now? Or perhaps better: Make sure there's No Action, then once more Edit and Save the configuration, after it times out check/post the corresponding section from the SUMTrace log.
    quadrupled - backgammon's doubling cube goes up to 64 [;)]

    Christian

  • 0 in reply to QC

    The beginning are still the no action lines, but then after that, the new lines come:

     

     

    For security reasons I changed our domain\user info ;)

  • 0 in reply to Jvuz

    Hello Jo,

    For security reasons you should also change the obfuscated passwords.

    Anyway, as far as I can tell this looks ... ok. Are the files in %ProgramData%\Sophos\Remote Management System\3\Agent\AdapterStorage\SDDM recent? The newest timestamps should correspond to the one of DumpDefaultTargetSite. 
    Is the file %ProgramFiles(x86)%\Sophos\Update Manager\specialactions.xml "empty" (i.e. just containing <Config> </Config>)?

    Christian

  • 0 in reply to QC

    Hi Christian, at the enc I got in touch with Sophos support and the person from support reinstalled the update manager. Now it's working again. Thank you very much for your help and see you next time ;)

    Kind regards,

    Jo

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  • 0 in reply to QC

    Hi Christian, at the enc I got in touch with Sophos support and the person from support reinstalled the update manager. Now it's working again. Thank you very much for your help and see you next time ;)

    Kind regards,

    Jo

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