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Enterprise console not updating

DrCheese

Hi Guys,

Since rebooting the server that hosts Sophos last night, the enterprise console appears to have stopped updating. It's showing computers disconnected that I know are on and active, it's not reporting new Device control events or virus events (ran the eicar test virus on a few machines)

Nor can I force the update manager to run an update. It just seems totally frozen :s I've rebooted again since and it stays the same.

Looking at the network communication report shows no problems so I'm a bit lost as to what's going on. Is there any logs I can look at that might help?

I'm running 4.5

:8545


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    we had the same issue.

    we had 12,000 messages in 5 days, which then stopped the updating.

    we thought it was our firewall, but tried what you put and worked great!!

    sophos have said that when updating, the messages get read, and due to the ammount of them we had, they were not being read into the system.

    by doing the fix above, you delete the messages (envelope folder), and the route table file, which then allows the update manager to run without the backlog of messages to read and process first.

    Thanks DrCheese for posting your results!!! i totally agree about googling for solutions to find it has been unanswered when fixed.

    :11619
Reply
  • 0

    we had the same issue.

    we had 12,000 messages in 5 days, which then stopped the updating.

    we thought it was our firewall, but tried what you put and worked great!!

    sophos have said that when updating, the messages get read, and due to the ammount of them we had, they were not being read into the system.

    by doing the fix above, you delete the messages (envelope folder), and the route table file, which then allows the update manager to run without the backlog of messages to read and process first.

    Thanks DrCheese for posting your results!!! i totally agree about googling for solutions to find it has been unanswered when fixed.

    :11619
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