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Enterprise console not updating

DrCheese

Hi Guys,

Since rebooting the server that hosts Sophos last night, the enterprise console appears to have stopped updating. It's showing computers disconnected that I know are on and active, it's not reporting new Device control events or virus events (ran the eicar test virus on a few machines)

Nor can I force the update manager to run an update. It just seems totally frozen :s I've rebooted again since and it stays the same.

Looking at the network communication report shows no problems so I'm a bit lost as to what's going on. Is there any logs I can look at that might help?

I'm running 4.5

:8545


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  • 0

    Hi,

    It depends how it was setup inititally.  To configure a machine to be a message relay you should configure a CID/Distribution point with a custom mrinit.conf file in the rms sub-directory.  As per:

    http://www.sophos.com/support/knowledgebase/article/14635.htmls

    This custom mrinit.conf file defines which machine is the relay such that when AutoUpdate finds this file in the CID it is pulled down, the RMS package performs an update, which in turn runs the command line exe:

    "\Program Files (x86)\Sophos\Remote Management System\ClientMRInit.exe"

    This reads in this custom mrinit.conf file and parses through it, when it reads in:

    ParentRouterAddress

    It checks to see if this is the local machine, if it is, it knows to make the machine a relay.  For the clients that donwnload and perform the same steps they are configured to point at it.  So this essentially just changes their "ParentAddress" registry key to point to the relay.

    So as the RMS software is the same be it a server of client, the act of making it a relay is just to change the configuration option in terms of thread counts, connection cache, etc.. Essentially all the values at the end of the article:

    http://www.sophos.com/support/knowledgebase/article/14635.html.  They should have the same values as the management server, as this is a "server" class RMS install.

    So you can manually adjust the keys mentioned in the article to make it a relay and point your clients at the relay manually by adjusting the ParentAddress string but if RMS updates, these values will be reverted.  They can of course be manually reset but the only way to prevent an update to RMS reverting the settings that make it a relay is to configure it from the CID/Distribution point.

    Regards,

    Jak

    :8655
Reply
  • 0

    Hi,

    It depends how it was setup inititally.  To configure a machine to be a message relay you should configure a CID/Distribution point with a custom mrinit.conf file in the rms sub-directory.  As per:

    http://www.sophos.com/support/knowledgebase/article/14635.htmls

    This custom mrinit.conf file defines which machine is the relay such that when AutoUpdate finds this file in the CID it is pulled down, the RMS package performs an update, which in turn runs the command line exe:

    "\Program Files (x86)\Sophos\Remote Management System\ClientMRInit.exe"

    This reads in this custom mrinit.conf file and parses through it, when it reads in:

    ParentRouterAddress

    It checks to see if this is the local machine, if it is, it knows to make the machine a relay.  For the clients that donwnload and perform the same steps they are configured to point at it.  So this essentially just changes their "ParentAddress" registry key to point to the relay.

    So as the RMS software is the same be it a server of client, the act of making it a relay is just to change the configuration option in terms of thread counts, connection cache, etc.. Essentially all the values at the end of the article:

    http://www.sophos.com/support/knowledgebase/article/14635.html.  They should have the same values as the management server, as this is a "server" class RMS install.

    So you can manually adjust the keys mentioned in the article to make it a relay and point your clients at the relay manually by adjusting the ParentAddress string but if RMS updates, these values will be reverted.  They can of course be manually reset but the only way to prevent an update to RMS reverting the settings that make it a relay is to configure it from the CID/Distribution point.

    Regards,

    Jak

    :8655
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