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Enterprise console not updating

DrCheese

Hi Guys,

Since rebooting the server that hosts Sophos last night, the enterprise console appears to have stopped updating. It's showing computers disconnected that I know are on and active, it's not reporting new Device control events or virus events (ran the eicar test virus on a few machines)

Nor can I force the update manager to run an update. It just seems totally frozen :s I've rebooted again since and it stays the same.

Looking at the network communication report shows no problems so I'm a bit lost as to what's going on. Is there any logs I can look at that might help?

I'm running 4.5

:8545


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    I guess that was presenting slightly different symptoms as having a relay pointing to anywhere other than the management server or upstream relay would only affect the status of the relay and any clients managed by it.  I would imagine that other clients including the server were reporting in fine.

    I suppose you might get unknown for up to date state in SEC if the "Authoritative" SUM was configured to be a SUM server being served by the relay or the broken relay itself.

    Jak

    :8651
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  • 0

    I guess that was presenting slightly different symptoms as having a relay pointing to anywhere other than the management server or upstream relay would only affect the status of the relay and any clients managed by it.  I would imagine that other clients including the server were reporting in fine.

    I suppose you might get unknown for up to date state in SEC if the "Authoritative" SUM was configured to be a SUM server being served by the relay or the broken relay itself.

    Jak

    :8651
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