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Display Many PC's as Disconnected in console

Aruna Rajapaksha

Hello,

 

I insalled SEC to manage more than 300 end point systems. Although it worked properly at the beginning, now more than 200 PC's of the console display as disconnected(with the red color cross icons) further upto date tab display "NOT SINCE ......" in console. There are only 7 pc's which show green color icon now. Those are in different groups.

Computer name or IP adress is not changed and firewall also in off in server. Clients firewalls are also off. I checked whether those PC's are being update correctly from console. Console is also updateing correctly. PC's names are different.

More than 200 PC's display with red cross icon in console, Plz help me. I cannot find a reason for this problem.

 

Thank 



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    Hello Aruna Rajapaksha,

    there's a general article (Troubleshooting disconnected clients ...) forget the last paragraph for the moment.

    You say that nothing has changed and some endpoints are still connected. I'd first try to find a pattern or the point in time when the problems started. Are the Not since ... times roughly the same? Under certain circumstances it's possible that the available ports on the server get exhausted, use  netstat -an|find ":8194" > port8194.txt to see how many connections exist.
    So please see the steps in the article and follow up with what you've found. Also please give the server and endpoints OSs, SEC and SESC/SAV versions.

    Christian

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  • 0

    Hello Aruna Rajapaksha,

    there's a general article (Troubleshooting disconnected clients ...) forget the last paragraph for the moment.

    You say that nothing has changed and some endpoints are still connected. I'd first try to find a pattern or the point in time when the problems started. Are the Not since ... times roughly the same? Under certain circumstances it's possible that the available ports on the server get exhausted, use  netstat -an|find ":8194" > port8194.txt to see how many connections exist.
    So please see the steps in the article and follow up with what you've found. Also please give the server and endpoints OSs, SEC and SESC/SAV versions.

    Christian

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