Hello,
We have an issue with the parent SUM (Version 5.4.0) since one of our IT tried what it seems to be a repair on the installation to fix some clients update problems and since I openend up a case with the sophos support 2 days ago and no answer yet I wanted to give it a shot on the forum.
An update from 5.2.2 to 5.4.0 was made 1 week before the repair and eveything seemed to be fine exept some clients update issues.
Since the installation repair, clients and child SUM keeps getting updated but the parent SUM doesn't get new updates anymore and the logs in the C:\ProgramData\Sophos\Update Manager\Logs
The only logs we get is the SUMService :
2016-07-19T00:41:50.483Z [ 2444] INFO SDDMLauncher::Start Starting the Update Manager process...
2016-07-19T00:42:50.515Z [ 2444] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
2016-07-19T00:42:55.523Z [ 2444] INFO SDDMLauncher::Start Starting the Update Manager process...
2016-07-19T00:43:55.555Z [ 2444] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
2016-07-19T00:44:00.563Z [ 2444] INFO SDDMLauncher::Start Starting the Update Manager process...
2016-07-19T00:45:00.595Z [ 2444] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
2016-07-19T00:45:05.602Z [ 2444] INFO SDDMLauncher::Start Starting the Update Manager process...
2016-07-19T00:46:05.634Z [ 2444] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
2016-07-19T00:46:10.641Z [ 2444] INFO SDDMLauncher::Start Starting the Update Manager process...
2016-07-19T00:47:10.672Z [ 2444] ERROR SDDMLauncher::CheckProcess The process is no longer active. Status: 3221225785
What we tried :
- Move the old logs to another location
- Restart the services
- Restart the server
- Deleted %windir%\temp files
- Validate Registry information in :
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2C7A82DB-69BC-4198-AC26-BB862F1BE4D0}
- Validate the update source credentials for "Sophos" :
But when we tried this, there was this error and the credentials seem to be good :
Failed operation. Details :
CreatedObject <Action><ID>CheckWarehouseAction-ef05dd1e-6c08-41ff-9f92-48c04001965e</ID><CorrelationId>ef05dd1e-6c08-41ff-9f92-49c04001965e</CorrelationId><Operation>WarehouseCheck</Operation><Uri>SOPHOS</Uri><TopLevelCatalogue>sdds.local</TopLevelCatalogue><User>**********</User><Passwordobfuscated="true">*************************</Password></Action> specialactionsFailed to create a warehouse check action! SDDM returned 0xffffffff
Any other clues would be very appreciated, we are starting to scratch our heads a lot on this one.
Thank you
Regards
Richard
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