Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 2 subscribers
  • Views 2999 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Enterprise update from v5.1 to 5.4 facing account lock out issue.

MusthafaA

Hello All,
we update the sophos enterprise control from v5.1.0.1839   to v5.4. Installation was successful. the problem we are facing now is our admin account is getting lock out. reason for lock out is trying to update the endpoint with wrong credential on all protected computer.i was trying to fix this but failed in it. please support me to fix this issue.

thanks



This thread was automatically locked due to age.
Parents
  • 0

    Hi,

    Is the account that is being locked out just the one being used by the clients to update? i.e. the one defined in the updating policy.

    By default when you install the management server you get requested for 2 accounts.  https://community.sophos.com/kb/en-us/113954.

    Note: Both of the accounts can just be user accounts they don't need to be administrative.

    Is the account being locked out just being used for updating and not for 'management'?

    I would suggest you could create a new domain 'updating' account, and put that into the updating policies.  As the clients pick up the new account they will not lock out the new account.  As long as it has read access to the the SophosUpdate share on the server it should be fine.

    Regards,

    Jak

Reply
  • 0

    Hi,

    Is the account that is being locked out just the one being used by the clients to update? i.e. the one defined in the updating policy.

    By default when you install the management server you get requested for 2 accounts.  https://community.sophos.com/kb/en-us/113954.

    Note: Both of the accounts can just be user accounts they don't need to be administrative.

    Is the account being locked out just being used for updating and not for 'management'?

    I would suggest you could create a new domain 'updating' account, and put that into the updating policies.  As the clients pick up the new account they will not lock out the new account.  As long as it has read access to the the SophosUpdate share on the server it should be fine.

    Regards,

    Jak

Children
No Data
Unfiltered HTML