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Trouble with Updates

DanielBarnes

I am having several warning messages from the Sophos Enterprise Console, and I am scared that my clients may not be updating.
We have a head office and several branch offices, the head office downloads the updates, then distributes them to our branch servers.

Initially we received an alert email:
"The time since an update occurred has exceeded the critical threshold."

When i checked the Sophos Enterprise Console, Under the updates heading it says:
Last updated on Saturday, 16 April 2016 (2 Months ago!!)

When I click Update managers, under the Errors heading it states "Software delivery failed."
I right click and choose Update Now, and the Download status changes to Downloading binaries, then eventually changes to something else (sorry it is on Downloading binaries right now, so I cannot recall the other status)

I checked on the Sophos client on my workstation, under "View Product Information" it tells me my virus data date is from 31/5/2016 (So 14 days old)

In the update manager details it shows me the following:

I ran LogViewer.exe, and it tells me the one branch server as in the above screenshot has a corrupt cidsync.upd file. An issue yes, but it doesn't explain why my client would be out of date. There are no other errors

* What would you recommend I do to fix this issue? Should I just delete the cidsync.upd file on my branch server?

* Any Idea why my computer, which updates from the main server tells me its virus data is from last month?

Any help or advise would be greatly appreciated



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  • 0

    Hello Daniel Barnes,

    why my client would be out of date
    first of all, virus data refers to the consolidate libraries, displayed on the endpoint and in SEC under Detection data (current version 5.28), which are updated roughly each month. Thus it is normal that they are up to one month old. Anti-virus version, Detection data and Detection identities (in SEC column IDEs - right now 203) together tell you whether the endpoint is up-to-date. 

    one branch server [...] has a corrupt cidsync.upd file
    so you are writing to remote shares and not running child SUMs (I prefer the latter)? Anyway, you should delete the CID's entire contents and let the SUM rebuild them (if you have put any custom files in there you'd have to re-do this).

    Christian

  • 0 in reply to QC

    Hi Christian,

    Thanks for your help. I understand now that the date on virus data is just the detection data, and will only be sometime in the last month. That clears up my concern.
    For future refrence, Is there somewhere online that I can verify what the latest Detection identities should be?

    Thanks for the advise on the branch setup.

    Cheers

    Dan

  • 0 in reply to DanielBarnes

    Hello Dan,

    verify what the latest Detection identities should be
    the update mechanism should ensure that detection data and IDEs are complete, consistent, and correct if you have received the latest data protection update. Please note that data updates are independent from product updates.

    Christian

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